Deel · 12 hours ago
Senior Manager, Customer Success - Enterprise
United States
Full-time
Remote
Senior Level
7+ years expDeel is an all-in-one payroll and HR platform for global teams, aiming to unlock global opportunities for individuals and businesses. As the Senior Manager of Customer Success on the Enterprise team, you will lead a group of Customer Success Managers to enhance customer satisfaction and loyalty while aligning customer success initiatives with the company's broader goals.
Bookkeeping and PayrollComplianceHuman ResourcesRecruiting
Responsibilities
Strategic Leadership: Develop and execute advanced strategies for customer success, focusing on long-term growth and satisfaction
Team Development: Build, mentor, and lead teams of Customer Success Managers, fostering a culture of excellence and continuous improvement
High-Level Client Engagement: Cultivate relationships with key stakeholders, understanding their strategic goals and aligning Deel's offerings to their needs
Innovation and Improvement: Leverage insights from customer data to drive product and service enhancements
Operational Excellence: Streamline processes and systems to improve efficiency and customer experience
Qualification
Required
7+ years of experience in multi-country payroll working with Fortune 500 organizations
5+ years of experience in customer success leadership or a related field
Demonstrated ability to develop and execute large-scale change management strategies. Experience integrating acquired companies into existing processes is a bonus
Adept in configuring and managing Workday integrations with multi-country global payroll systems, ensuring compliant and efficient data flow across HR, finance, and payroll platforms
Willingness to get into the weeds to solve problems. Our leaders are hands-on and know our product and operations better than their team
A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren't deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
Benefits
Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access
Company
Deel
Deel offers a unified platform that supports payroll, HR, compliance, and workforce management across global teams.
5001-10000 employees
H1B Sponsorship
Deel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (58)
2024 (35)
2023 (16)
2022 (4)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$1.28BKey Investors
CoatueSpark CapitalAndreessen Horowitz
2025-10-16Series E· $300M
2025-02-04Secondary Market· $300M
2024-12-26Undisclosed· $3M
Leadership Team
Alex Bouaziz
Co-founder & CEO
Shuo Wang
Co-Founder & CRO
Recent News
WSJ.com: US Business
2026-01-24
2026-01-24
Company data provided by crunchbase