Angi · 14 hours ago
Project Advisor
United States
Full-time
Remote
Entry Level
$43K/yr - $52K/yr
1+ years expAngi® is a company dedicated to connecting homeowners with reliable professionals for home service tasks. As a Project Advisor, you will play a vital role in providing exceptional customer service and assisting homeowners with their projects through effective communication and collaboration with team members.
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Responsibilities
Handle outbound and inbound calls from customers professionally and courteously
Field calls to and from homeowners to offer assistance with their home projects and provide relevant information and support
Engage homeowners in discussions about available services and solutions tailored to their needs
Stay updated on product knowledge, policies, and procedures to provide accurate information to customers
Collaborate with team members and leadership to share knowledge and best practices
Actively participate in team Learning and Development activities to foster both team collaboration but also personal growth
Support team goals and initiatives to improve overall performance and customer satisfaction
Adhere to performance metrics such as conversion rate, customer satisfaction ratings, and accuracy
Seek feedback from leadership and utilize it to improve individual performance and customer interactions
Maintain accurate records of customer interactions and transactions using designated systems
Qualification
Required
Excellent verbal and written communication skills
Strong problem-solving skills with the ability to think quickly and effectively resolve issues
Ability to multitask and prioritize tasks in a fast-paced environment
Detail-oriented with a focus on delivering high-quality customer service
Adaptability and willingness to learn new skills and processes
Proficiency in using G Suite tools such as Gmail, Google Drive, Docs, Sheets, and Calendar
Commitment to upholding company values and delivering exceptional customer experiences
Preferred
1+ years of experience in a call center or customer service environment preferred
Familiarity with call center systems and software preferred
Benefits
5% Annual Bonus
Company equity program
Full medical, dental, vision package to fit your needs
Generous paid time-off (PTO) including personal, vacation and volunteer time + paid holidays, including an employee-choice flexible holiday
Pet discount plans & retirement plan with company match (401K)
Technical equipment (i.e. laptop) provided
Company
Angi
Angi is a technology-based tool that helps homeowners find home improvement and property renovation professionals.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$180.3MKey Investors
Saints CapitalBattery VenturesHeadline
2017-10-02IPO
2011-10-20Debt Financing· $30M
2011-08-31Debt Financing· $15M
Leadership Team
Jeff Kip
Chief Executive Officer & Board Director
Bailey Carson
Chief Operating Officer
Recent News
2026-01-11
Company data provided by crunchbase