Ingersoll Rand · 13 hours ago
Technical Support Engineer
Quincy, IL
Full-time
Onsite
Mid, Senior Level
$50K/yr - $85K/yr
5+ years expIngersoll Rand is a company with over 160 years of technology leadership, focusing on improving industrial productivity and sustainability. They are seeking a Technical Support Engineer to provide mechanical expertise, solve complex issues, and deliver technical guidance to customers and field support organizations.
Test and Measurement
Responsibilities
Acquire subject matter expertise in assigned air products and maintain expertise in addition to representing training and technical support on new product development teams
Provide technical support for the field support organizations (IRCC's and Distribution) and directly to customers as required via phone, emails and customer site visits
Support contact management capability for interaction with channel field technicians in support of resolving complex product and system issues impacting our customers
Provide problem solving in a technical support role and load repetitive quality / reliability issues into QRMSa
Compile technical bulletins fault trees and troubleshooting guides to ensure field personnel have access to latest updates / reference data. This includes contributing to the Knowledge Base to improve field connectivity and effective troubleshooting, through all mode of multimedia
Communicate with peers, Engineers, Operations and Management to understand product specifications and root causes of issues
Mentor Product Support team members by enhancing the professional and technical skills, in addition to Global Multi-media technical solution authoring and deployment
Participates in the activities of global expertise network leaders to drive TechDirect knowledge management execution; improve technician effectiveness with faster access to solutions and knowledge base
Qualification
Required
Bachelor's degree or relevant mechanical and work experience equivalent
5+ years' experience in mechanical / industrial work environment
Technical Expertise & Hands-On Problem Solving
Cross-Functional Collaboration & Communication
Knowledge Management & Technical Training
Customer-Centric Field Support
Strong problem-solving skills to resolve complex technical and system issues impacting customers
Demonstrated ability to navigate conflict and differing opinions while consistently fostering collaboration and professionalism with internal and external stakeholders
Ability to compile and maintain technical bulletins, troubleshooting guides, and fault trees
Benefits
Health care options like medical and prescription plans
Dental and vision coverage
Wellness programs
Life insurance
A robust 401(k) plan
Paid time off
Employee stock grant
Company
Ingersoll Rand
Ingersoll Rand is an industrial manufacturing company that provides mission-critical flow creation and industrial solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.88B2024-05-10Post Ipo Debt· $5.88B
1906-10-11IPO
Leadership Team
Vikram Kini
Senior Vice President, Chief Financial Officer
Andrew Schiesl
Senior Vice President and General Counsel
Recent News
GlobeNewswire
2026-01-22
2026-01-13
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