Dental Care Alliance · 20 hours ago
Regional IT Field Support-PA
Jenkintown, PA
Full-time
Onsite
Senior Level
5+ years expDental Care Alliance is seeking a Regional IT Field Support professional responsible for managing and coordinating IT support activities within a specified region. The role involves overseeing technical issues, ensuring prompt problem resolution, and supervising field support specialists while providing excellent customer service.
DentalHealth CareMedical
Responsibilities
Provide first and second level support to end-users for PC, server, mainframe applications, and hardware
Interface with third-party vendors to resolve complex network issues as part of a coordinated response to an incident
Travel to various offices within the region to install, update, and repair hardware and software systems
Provide technical support via phone, email, and in-person to users in the area, ensuring timely resolution of issues
Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels
Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs
Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions
Conduct research on emerging products, services, protocols, and standards in support of desktop technology procurement and development efforts
Qualification
Required
Bachelor's degree in Computer Science or a related field
5 years of experience in a senior position on an IT support team
Strong technical background in desktop support, networking, and software applications
Excellent communication and customer service skills
Strong leadership and team management skills
Preferred
Knowledge of ITIL or other IT service management frameworks is a plus
Certification in ITIL or other related areas is a plus
Company
Dental Care Alliance
Management and licensing services to dental practices in Florida.
1001-5000 employees
H1B Sponsorship
Dental Care Alliance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-01-16Acquired
2021-03-01Debt Financing
1997-11-04IPO
Leadership Team
James Nick
Chief Operating Officer
David Pegg
Chief Development Officer
Recent News
Globe and Mail
2025-11-26
2025-08-27
2025-05-06
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