Confidential · 11 hours ago
Collections Manager (Legal – Insurance Defense)
United States
Full-time
Onsite
Senior Level
5+ years expConfidential is a multi-office insurance defense law firm seeking an experienced Collections Manager to lead firmwide accounts receivable efforts. This role involves improving cash flow, reducing aged receivables, and establishing structured follow-up processes.
Marketing & Advertising
Responsibilities
Oversee and manage the firm’s accounts receivable and collections function
Supervise and mentor collectors and billing staff
Partner with attorneys, billing teams, and leadership to improve realization and collections
Lead collections efforts with insurance carriers, TPAs, and corporate clients
Monitor and act on AR aging reports, unapplied cash, and payment trends
Handle high-value, sensitive, or escalated accounts
Establish consistent follow-up schedules, escalation protocols, and documentation standards
Identify and resolve systemic issues affecting collections performance
Understand and manage carrier billing guidelines and litigation budgets
Navigate e-billing platforms such as Legal Tracker, CounselLink, Tymetrix, Serengeti, and similar systems
Address and appeal billing deductions, reductions, and rejections
Work through rate card discrepancies, budget overruns, and invoice compliance issues
Coordinate with billing teams and attorneys to correct or resubmit invoices
Track and follow up on pending approvals and invoice rejections in e-billing systems
Ensure proper communication regarding billing frequency requirements and submission deadlines
Communicate with clients in a professional, diplomatic, and solutions-oriented tone
Work closely with attorneys to explain billing issues, payment delays, and client requirements
Help attorneys understand how billing practices impact collections
Escalate matters appropriately while maintaining strong client relationships
Qualification
Required
5+ years of experience in law firm collections, with insurance defense experience strongly preferred
Strong background in legal billing and revenue cycle processes
Proven experience in reducing aged AR and improving collection timelines
Deep familiarity with insurance carrier billing guidelines and audit practices
Hands-on experience with major legal e-billing platforms
Experience managing or leading collections or revenue cycle teams
Strong analytical skills and comfort working with AR and performance reports
Professional, confident communicator able to work with attorneys and clients
Company
Confidential
This page is owned and operated by JAF HOLDINGS INC. All rights reserved 2025. jafholdingsinc.com
Silicon Valley, California US, US
51-200 employeesFunding
Current Stage
Growth StageLeadership Team
Roshan Syed
Global Talent Partner
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