USA Tech Recruit · 3 hours ago
Engagement Manager - Biotech
San Francisco Bay Area
Full-time
Onsite
Mid, Senior Level
$150K/yr - $170K/yr
3+ years expUSA Tech Recruit is supporting a fast-growing company developing advanced AI-driven laboratory automation systems. They are looking for an Engagement Manager to bridge deep scientific expertise with strategic, executive-level engagement, managing the full customer lifecycle and ensuring high-quality delivery of services.
Staffing & Recruiting
Hiring Manager
Bliss Verna
Responsibilities
Own the full customer lifecycle from pre-sales engagement through deployment and post-deployment expansion, serving as the primary liaison to senior scientific and pharmaceutical stakeholders
Embed with customer teams to map workflow bottlenecks, define requirements, and develop deployment plans with clear technical deliverables and success metrics
Manage multiple customer programs simultaneously, coordinating across internal engineering, product, and operations teams to ensure timely, high-quality delivery
Develop and measure customer success KPIs, using insights to shape scalable playbooks and influence product direction
Navigate comfortably between high-level strategic discussions with VP/C-suite leadership and hands-on workflow details with lab scientists, articulating technical concepts in terms of business value
Qualification
Required
Strong technical foundation in biological or life sciences, including 2+ years of wet-lab research experience and an understanding of end-to-end pharma R&D workflows
3+ years of customer-facing experience in management consulting (MBB/LEK preferred), biotech/pharma business development, or technical deployment roles requiring executive-level communication
Demonstrated success leading complex customer engagements with rapid decision cycles, multi-layer stakeholder management, and cross-functional coordination
Excellent communication skills with the ability to interface credibly with both scientific and business audiences
Startup mindset with strong ownership, comfort operating in ambiguity, and willingness to work onsite 5 days per week in San Francisco with 25–50% travel to major biopharma hubs
Preferred
experience in early-stage startups
exposure to robotics, hardware, or software engineering teams
Benefits
Relocation packages available
Company
USA Tech Recruit
USA Tech Recruit is an award-winning technology recruitment agency.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase