CampusPoint · 2 hours ago
Logistics Operations Specialist
Beaverton, OR
Full-time
Onsite
Entry, Mid Level
$55K/yr - $65K/yr
2+ years expCampusPoint is rated as one of the best places to work in Oregon, providing growth opportunities and a challenging work environment. The Logistics Operations Specialist will manage daily order volume, ensure compliance with shipping requirements, and collaborate with various teams to enhance logistics processes.
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Responsibilities
Manage daily order volume to ensure a smooth flow of orders to our warehouse team, meet customer SLAs, and resolve issues as they arise
Ensure shipping carrier, customer routing guides, and third-party service requirements and regulations are followed and well-documented
Responsible for all carrier communication, including pickup and delivery. Prepare accurate bills of lading, commercial invoices, shipping documents, and required labels
Review orders, shipments, and international documentation before shipments leave the facility
Manage the RMA process with customers. Communicate with the customer and the accounting team to ensure credits are applied correctly
Please work with the buying team to arrange inbound and outbound freight as needed and coordinate returns to our suppliers
Correspond with customers regarding inquiries, order status, shipment delays, and inventory discrepancies
Track and analyze mis shipments and fines, and respond to shipping complaints, lost items, and damage claims. Manage carrier claims for lost, damaged, and late deliveries
Work with third-party logistics partners to manage inventory and ensure on-time shipping, and provide requested reports. Manage the 3PL inventory inbound schedule
Update the shipping system with rates, surcharges, and service standards. Implement cost improvements in our transportation network
Collaborate with other departments to integrate logistics with company processes and initiatives
Update and maintain service-level reports for all customers and provide analysis of findings
Utilize IT automation to optimize shipping, transport, and warehouse procedures
Qualification
Required
Excellent communication – both verbal and written; ability to articulate clearly and professionally via telephone and email
Capable of reviewing and responding professionally to a large volume of customer emails daily
Ability to handle customer challenges and keep the best interests of the customer and the company in mind
Accurate, efficient order entry – the ability to prove one's work
Career-oriented and Self-starter attitude
Minimum of 2 years of Experience (Previous experience with a Distributor or Web-retailer a plus)
Knowledge of the Microsoft Office 365 suite of productivity tools, with an emphasis on Excel and Teams
Preferred
Experience with Microsoft Dynamics Finance and Supply Chain Operations is a plus
4-year college degree preferred
Benefits
Growth opportunities
Excellent benefits
Company
CampusPoint
Campuspoint is a social network that enables local students and graduates to connect with employers.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Griffith Owen
CEO
Sandra Owen
Chief Operations Officer
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