FreedomCare · 9 hours ago
Intake Specialist I (Hybrid / Denver, CO)
Denver, CO
Full-time
Hybrid
Entry Level
$18/hr - $22/hr
2+ years expFreedomCare is a healthcare company dedicated to revolutionizing the home care industry. The Intake Specialist I role involves enrolling potential patients and caregivers into home care programs and acting as a liaison for consumers, providers, and case management agencies.
FitnessHealth Care
Responsibilities
Work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process
Provide necessary documentation and requirements with the Case Management Agency and the patient’s Caregivers to ensure services are authorized in a quick and efficient turn-around time to get them on Care
Work with other medical providers to ensure all documentation for potential patients and caregivers are in compliance
Provide a high-level of customer service through one-call resolution, as measured by “no need for additional follow up” demonstrating FreedomCare’s values of ensuring care and compassion with a positive, helpful demeanor
Consistently meets monthly performance metrics consisting of starting patients on Care and call handling
Act as the primary point of contact for prospective Patients and Caregivers: coaching them through the application and enrollment process of the program
Demonstrate effective case management by maintaining a 1 business day email, chatter and voicemail response time
Act as the primary point of contact for prospective Patients and Caregivers: coaching them through the application and enrollment process of the program
Navigate multiple systems, such as Intake Self Service and insurance portals to determine eligibility and obtain authorization
Maintain detailed patient, caregiver, and external stakeholders' case notes
Focus on the growth of FreedomCare population by enrolling each case with interest
Adhere to HIPAA guidelines
Qualification
Required
Experience in managing a high volume of inbound and outbound calls
A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience
Ability to articulate case statuses through detailed notes on salesforce
Ability to resolve issues over the telephone with eager clients comfortably
Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues
Preferred
2+ years of relevant experience in a similar position is preferred
Bilingual in Spanish, or other languages desired
Salesforce proficiency
Benefits
Medical benefits
Retirement plans
Wellness programs
Fun company events
Ongoing learning opportunities
Company
FreedomCare
As a leading CDPAP provider, FreedomCare helps you reclaim your right to health and happiness
501-1000 employees
H1B Sponsorship
FreedomCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Yoel Gabay
Chief Executive Officer
Recent News
Home Health Care News
2025-06-30
Company data provided by crunchbase