Spartan Investment Group · 9 hours ago
Customer Service & Sales Representative
Golden, CO
Full-time
Onsite
Entry, Mid Level
$19/hr - $22/hr
2+ years expSpartan Investment Group is focused on improving lives through value-add investments, particularly in self-storage and RV park projects. The Customer Service & Sales Representative role aims to drive sales and revenue growth by converting leads into rentals while delivering exceptional customer service and maintaining operational excellence.
Real Estate
Responsibilities
Convert inbound and outbound leads into rentals, achieving or exceeding monthly and quarterly sales targets while maintaining 90%+ occupancy portfolio-wide
Maintain 80% enrollment in Protection Plans and Auto-Pay through effective sales pitches, education, and follow-up strategies
Deliver a professional, solution-oriented customer experience, resolving 95%+ of inquiries on first contact and maintaining a Google Review rating of 4.5+ stars with at least 70% of rentals leaving a review
Conduct timely follow-up calls to all unclosed inquiries, achieving 78% conversion from follow-up leads into rentals
Maintain complete and accurate CRM records for 100% of customer interactions, leads, and conversions, generating weekly pipeline and performance reports
Use StoreEase technology to monitor facilities, review access logs, and oversee security systems, achieving 100% compliance with safety and operational standards
Qualification
Required
2+ years of experience in sales, call center, or customer service roles
Proficiency with CRM systems' prior experience with StorEdge or VMOS a plus
High school diploma or equivalent required
Preferred
Prior experience in self-storage or property management preferred
College coursework in business or related field preferred
Benefits
Quarterly bonus opportunities.
Comprehensive benefits including 401k with company matching.
Company paid health, vision, dental, short-term disability, and life insurance.
Paid time off.
Company
Spartan Investment Group
Spartan Investment Group provides real estate investment opportunities primarily in the self-storage asset class.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Scott J. Lewis
Chief Executive Officer
Benjamin Lapidus
Partner, CFO
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