Bauer Hockey · 1 day ago
Cascade Maverik: Customer Solutions Representative
Liverpool, NY, US
Full-time
Hybrid
Entry, Mid Level
$18/hr - $20/hr
2+ years expCascade Maverik is dedicated to developing innovative lacrosse equipment and enriching life experiences through sports. The Customer Solutions Representative plays a vital role in the Sales and Customer Solutions Team by connecting with customers and delivering exceptional customer service to enhance their experience.
Consumer GoodsManufacturingSporting GoodsSports
Responsibilities
Respond to all customer inquiries, orders and/or complaints via phone, email, websites and social media, using superb customer service skills to ensure positive results and customer satisfaction
Responsible to understand and execute actions to produce orders
Collect information and details from customers to prepare customer orders
Maintain a clear understanding of internal department processes to execute detailed custom orders accurately and in a timely manner
Track shipment of product from factory to delivery to customers
Research and validate claims, and in turn prepare the appropriate credits and/or debits
Manage customer warranty returns & authorized stock returns
Maintain good understanding of current and upcoming products and customer contract information
Manage exceptions in a timely manner and within the published guidelines
Deliver pleasant, professional, accurate and timely information to customers
Maintain accurate order files and accurate order entry using SAP system
Ensure compliance with current sales programs and customer delivery requirements, adherence to vendor guidelines and maintain open order files to update information for current inventory availability and customer requirements
Make appropriate suggestions for substitutions of unavailable products, inform customers of new products in stock, and make order suggestions based on extensive knowledge of both product and customer history
Frequent communication with all related departments (credit, product, warranty, sales management, supply & demand) to ensure customer satisfaction and to create a positive and successful, team-oriented work environment
Partner with credit department regarding customer block removal
Collaborate with the distribution center to ensure execution of product launches, and timely deliveries
Qualification
Required
BS or BA in Business, Communications or related field- or equivalent years of relevant and related experience
2+ years of customer service experience
Excellent written and verbal communication skills
Must be fluent with Microsoft Office programs and comfortable learning new software programs
Consistently maintain a pleasant and friendly demeanor
Maintain and promote a positive 'can do' attitude
Effective problem solver who can analyze problems, generate options and choose courses of action
Ability to be resistant to criticism and separate business from personal when dealing with unpleasant customers
Must be able to demonstrate empathy for customer's situation in all cases
Able to work overtime and travel as necessary
Preferred
Experience with SAP system preferred
Benefits
401(k) plan with employer match
Employee discount program on apparel and gear
Casual & hybrid work environment
Company
Bauer Hockey
Bauer Hockey is the world's designer, developer, manufacturer and marketer of ice hockey equipment.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2008-02-21Acquired
Leadership Team
Sarah Huntington
Senior Manager, HR Business Partner
Recent News
2025-09-23
startupticker.ch
2025-09-18
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