Ledgent Technology · 2 hours ago
Regional Tech Support Specialist
Kansas City, MO
Full-time
Hybrid
Mid Level
$70K/yr - $84K/yr
3+ years expLedgent Technology is seeking a Regional Technical Support Specialist to provide end-user and office technology support. This role involves ensuring a stable computing experience and maintaining IT equipment inventory while supporting office operations and improvements.
Staffing & Recruiting
Hiring Manager
Jen Dimond
Responsibilities
Provide on-site and remote user support and guidance. Ensure a stable and performing end user computing experience
Meet established ticket resolution SLAs
Maintain a current inventory of all IT related equipment for each office as designated by the IT Department
Support office openings, moves and upgrades
Provide proactive and timely input, suggestions, and feedback on process and system issues; take an active role in development and implementation of processes and procedures
Install and setup computer hardware and peripherals
30% travel required
3 days minimum in office, potentially more depending on workload
Qualification
Required
Minimum 3+ years related experience
Thorough knowledge of law firm applications including Microsoft Office and NetDocuments
Demonstrated knowledge of fundamental office local area networking
Hardware and software troubleshooting experience
Experience with troubleshooting network printers, MFPs and copiers
Experience with mobile devices, specifically supporting the iOS platform
Demonstrated experience in end user support and basic training
Preferred
Bachelor's degree in information systems and information technology preferred
Experience with MDM (mobile device management) platforms a plus
Benefits
Comprehensive health, dental and vision plan for you, your spouse/domestic partner and children
Superior 401(k) plan
Ample time off programs
Mental health programs
Family building and caregiving
Generous paid parental leave
Life insurance
Disability insurance
Wellness program
Flexible spending accounts
Employee referral bonus program
Company
Ledgent Technology
Ledgent Technology, a business line of Roth Staffing Companies, utilizes proven processes and their robust professional network to place qualified technology professionals in contract, contract-to-hire, direct-hire roles and project teams throughout the US.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase