Stanly Ranch, Auberge Collection · 5 hours ago
Host - Bear Restaurant
Napa, CA
Full-time
Onsite
New Grad, Entry Level
$18.90/hr - $18.90/hrStanly Ranch, Auberge Collection is a luxury resort located in Napa Valley, known for its dynamic energy and exceptional hospitality. The Restaurant Host plays a vital role in creating a welcoming atmosphere, providing exceptional service to guests, and ensuring smooth operations within the restaurant.
Hospitality
Responsibilities
Greet guests warmly, provide courteous service, and efficiently handle check-ins and seating
Answer phones, take reservations, take in-room dining orders, and maintain accurate records in reservation systems
Coordinate with restaurant and/or pool staff to optimize guest placements, avoiding overbooking and ensuring smooth flow
Assist with preparation of station charts, assign stations, and guide servers and support staff in optimal table set-up
Maintain cleanliness, sanitation, and organization of the host station and assigned work areas
Monitor and update guest profiles, VIP arrivals, and special requests using reservation systems
Ensure menus and wine lists are clean, up-to-date, and well-stocked at all times
Resolve guest complaints promptly to ensure satisfaction
Familiarize yourself with all hotel services, local attractions, and respond accurately to guest inquiries
Collaborate with Food and Beverage Management to set a positive tone for the restaurant environment
Qualification
Required
Current Food Handler's Card
RBS - Alcohol Training Certificate Required
Must be of minimum of age to serve alcohol
Prior experience in customer service or hospitality, preferably in a high-end setting
Strong communication skills, positive attitude, and the ability to speak and write in English fluently
Flexibility to work a variable schedule, including weekends and holidays
Company
Stanly Ranch, Auberge Collection
Stanly Ranch sits at the gateway to the Napa and Sonoma wine countries.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase