Covet by Christos · 14 hours ago
Sr. Manager: Client Experience and Marketing
LA Metro Area
Contract
Onsite
Senior Level
5+ years expCovet by Christos is a luxury e-commerce and entertainment business that transforms luxury shopping into a dynamic, community-driven experience. They are seeking a dynamic, hands-on Client Experience & Marketing Senior Manager to drive end-to-end transformation of the CBC client experience and lead new client acquisition strategies. This role involves overseeing customer service, managing the CRM system, and collaborating with marketing teams to enhance client engagement.
Apparel & Fashion
Responsibilities
Oversee and manage the CBC customer service team to ensure a best-in-class CBC shopping experience including answering ad hoc questions and invoicing clients post-show
Own the Hubspot CRM system to drive personalized and automated outreach to new and existing clients about relevant upcoming shows
Leverage CRM to develop lifecycle marketing, audience segmentation, and personalization to deepen customer engagement and repeat behavior
Ensure each of the top 100 clients has a dedicated CBC relationship manager and develop 1-to-1 relationships with a selection not directly managed by Christos
Manage existing design and social media team members to create a regular flow of organic social content promoting upcoming shows
Partner with social teams at vendors and new brands selling on the CBC network to reach new audiences via partnerships and collaborations
Partner with Digital Fuel and other agencies to setup paid social marketing
Experimenting with driving paid traffic directly to shows, to shoppable PDPs, or to the website and app downloads and analyze resulting acquisition costs and retention
Qualification
Required
5+ years of experience managing customer/client services teams in the luxury category or similar categories with a high-net-worth client focus
Experience working with CRM systems (e.g., HubSpot, Klaviyo) to setup customer segmentation, lifecycle marketing outreach, and reporting
Success in establishing and meeting critical Customer Performance KPI's
Experience managing social presences for a brand including both organic posts as well as, ideally, cross-brand collaborations and paid posting experimentation
Excellent communication and organizational skills; comfortable managing across stakeholder groups in a fast-moving environment
Bias for action; thrives in ambiguous, entrepreneurial settings
Company
Covet by Christos
In 2018 Christos took his show on the road with a traveling luxury and vintage trunk show, "Covet by Christos," bringing curated fashion and luxury items curated for each city and town, reinforcing his reputation as the Robin Hood of fashion.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Christos Garkinos
Founder/CEO
Company data provided by crunchbase