Arbella Insurance Group · 5 hours ago
Claims Service Specialist II/III - Property
Arbella Insurance Group is focused on creating a supportive and inclusive workplace. They are seeking a Claims Service Specialist II/III to investigate and resolve first party Property claims, provide guidance to legal counsel, and mentor new employees while ensuring high standards of customer service and claims management.
Responsibilities
Timely completion of all case activities, maximizing customer service and minimizing net loss payout
Contacts all insureds, claimants and witnesses that may have information relating to the loss, either in person, by telephone or in writing. This may include visiting the accident location to examine, photograph and diagram physical facts and conduct neighborhood canvasses
Inputs and retrieves information using the automated claims system, requests checks, form letters and other correspondence through the automated claim system
Evaluates case facts determining coverage, liability and reserves, and reports on settlement; maintains a reminder system
Interprets and evaluates medical reports to determine if they are applicable to the claim; monitors legal and medical billings and investigates for proper charges and pays accordingly
Negotiates settlements with individuals, attorneys, and other insurance carriers within their granted settlement authority level
Pursues subrogation and may arrange for salvage to obtain the maximum recovery
Prepares detailed scope of damages on property losses and brings to conclusion
Assists, when requested, in the selection and evaluation of experts as needed
Manages litigation, checking to ensure that coverages are not exceeded, that legal expenses are adequate, and confers with attorney about case direction and disposition
Will participate in special projects or training programs
Will assist in the training of Claims Service Specialists II and below
Performs other related duties as required or requested
Will keep management informed of activities and problems within assigned area of responsibility
Provides information to all interested parties, including the local agents, by answering routine questions regarding the status of the claim
Successfully completes all required training and applies
Meets basic claim handling performance standards
Manage and track all claims referred to Subrogation counsel
Daily navigation and management of E-Subro Hub
Prepare well written contentions for arbitration filings, including Special arbitrations, when coverage, liability and/or damages are in dispute
Manage stretch assignments based on experience with oversight
Qualification
Required
Under limited supervision, investigate and resolve first party Property claims which may involve coverage, liability, damage and legal issues
Effort may concentrate around intermediate exposure, Commercial Auto, Homeowner liability, and/or Commercial Property claims among other market/line combinations with stretch assignments based on experience
Provide guidance and direction to legal counsel during the litigation process in order to ensure favorable resolution
Act as a mentor to new employees to facilitate the on-boarding process
Timely completion of all case activities, maximizing customer service and minimizing net loss payout
Contacts all insureds, claimants and witnesses that may have information relating to the loss, either in person, by telephone or in writing
Inputs and retrieves information using the automated claims system, requests checks, form letters and other correspondence through the automated claim system
Evaluates case facts determining coverage, liability and reserves, and reports on settlement; maintains a reminder system
Interprets and evaluates medical reports to determine if they are applicable to the claim; monitors legal and medical billings and investigates for proper charges and pays accordingly
Negotiates settlements with individuals, attorneys, and other insurance carriers within their granted settlement authority level
Pursues subrogation and may arrange for salvage to obtain the maximum recovery
Prepares detailed scope of damages on property losses and brings to conclusion
Assists, when requested, in the selection and evaluation of experts as needed
Manages litigation, checking to ensure that coverages are not exceeded, that legal expenses are adequate, and confers with attorney about case direction and disposition
Will participate in special projects or training programs
Will assist in the training of Claims Service Specialists II and below
Performs other related duties as required or requested
Will keep management informed of activities and problems within assigned area of responsibility
Provides information to all interested parties, including the local agents, by answering routine questions regarding the status of the claim
Successfully completes all required training and applies
Meets basic claim handling performance standards
Manage and track all claims referred to Subrogation counsel
Daily navigation and management of E-Subro Hub
Prepare well written contentions for arbitration filings, including Special arbitrations, when coverage, liability and/or damages are in dispute
Manage stretch assignments based on experience with oversight
Success will be measured based on individual results compared to all established department standards in Customer Service, Teamwork, Loss and Expense Management, as well as Continuous Improvement
Excellent communication, customer service and collaboration skills
Where applicable pass the state licensing requirements
Valid drivers license in good standing
Preferred
0-3 years of work related experience preferred (Auto or Property)
Benefits
Company nurse, nutritional counseling, and mental health resources
Tuition assistance programs
Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
Robust training, mentorship, and professional/personal development programs
Colleagues who genuinely care about each other
Company
Arbella Insurance Group
Voted a Boston Business Journal Best Place to Work since 2009! Founded in 1988 in Quincy, Massachusetts, Arbella provides affordable car, home, and business insurance in Massachusetts and Connecticut, and business insurance in New Hampshire and Rhode Island.
H1B Sponsorship
Arbella Insurance Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (6)
2024 (5)
2023 (1)
2022 (4)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$0.04M2013-11-01Series Unknown· $0.04M
Leadership Team
Recent News
2026-01-07
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2025-03-10
2023-12-23
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