EVERSANA · 19 hours ago
Senior D365 Technical Analyst
United States
Full-time
Remote
Senior Level
$100K/yr - $120K/yr
5+ years expEVERSANA is a global company dedicated to creating and delivering next-generation commercialization services to the life sciences industry. The D365 Senior Technical Analyst will partner with D365 Platform Operations Leads to ensure the stability, maintenance, and continuous optimization of Microsoft Dynamics 365 Finance & Operations through effective troubleshooting and user support.
Pharmaceutical
Responsibilities
Provide day-to-day operational support for Microsoft D365 Finance & Operations, including provisioning and termination of system access and roles
Respond to and resolve production incidents (performance, access, data accuracy, and system issues) using a structured, methodical troubleshooting approach
Ensure incident, request, and defect tickets are managed and resolved within defined SLA targets, maintaining high standards of quality and customer satisfaction
Actively manage and report on the operational backlog, providing key performance indicators aligned to service level commitments
Conduct root cause analysis for major and critical incidents, implementing resolutions, workarounds, and preventative improvements to reduce recurrence
Lead continuous improvement initiatives by developing and enhancing operational processes, procedures, and documentation, collaborating with cross-functional teams for alignment
Develop and maintain strong, credible relationships with key IT and business stakeholders, as well as third-party vendors and strategic suppliers
Write and maintain custom programs and scripts, and configure ERP applications to support business requirements
Analyze existing infrastructure and lead or contribute to system enhancements and optimizations
Lead the integration and release of new applications and updates into the existing environment, ensuring service acceptance criteria and operational deliverables are met prior to handover
Maintain a comprehensive and up-to-date knowledge base covering application architecture, common issues, support procedures, and FAQs
Proactively monitor applications and environments (alerts, performance, system health) to identify and address potential issues before they impact users
Support configuration and customization of Production and Sandbox D365 environments using tools such as Lifecycle Services (LCS), Power Platform, and Azure
Ensure data quality, integrity, and consistency across enterprise systems by adhering to approved workflows and procedures
Understand and comply with Sarbanes-Oxley (SOX) control requirements, supporting audit preparation and remediation activities as required
Ensure compliance with company standards, security policies, and operational procedures to safeguard application integrity
Stay current on D365 features, updates, and best practices, as well as organizational standards, through participation in change governance forums (e.g., CAB, VMOB)
Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
All other duties as assigned
Qualification
Required
5–7 years of progressively responsible technical experience, including experience in a team lead or senior technical role
At least 5 years of hands-on technical experience with Microsoft Dynamics 365 Finance & Operations
Strong working knowledge of Windows Server, Windows desktop environments, SQL Server, Azure, and the Power Platform
Excellent verbal and written communication skills, with the ability to engage effectively with technical and non-technical audiences
Strong technical troubleshooting and diagnostic skills across application and infrastructure layers
Proven customer-focused mindset with the ability to resolve issues effectively and deliver solutions that meet business needs
Strong organizational, analytical, and conceptual skills with a high attention to detail
Benefits
Competitive salaries and benefits
Reasonable accommodation
Company
EVERSANA
EVERSANA is the provider of global services to the life science industry.
5001-10000 employees
H1B Sponsorship
EVERSANA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (9)
2023 (24)
2022 (9)
2021 (9)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
unknown2018-10-01Private Equity
Leadership Team
Mark Thierer
Chief Executive Officer
Suzanne Greenwood
Chief Commercial Officer, Oncology
Recent News
EU Startup News
2026-01-15
Company data provided by crunchbase