Customer Care Representative jobs in United States
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Edenred · 6 hours ago

Customer Care Representative

positionSecaucus, NJ
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Edenred is a global leader in innovative B2B payment solutions, dedicated to improving the life of millions. The Customer Care Representative will manage inbound customer service calls, emails, and cases, ensuring positive interactions and support for clients' accounts payable needs.

B2BCommercialFinancial ServicesHuman ResourcesInformation TechnologyPaymentsService Industry

Responsibilities

Become knowledgeable of all CSI accounts payable products and processes
Manage and provide all necessary customer services, including but not limited to product delivery, supplier enablement, supplier support, and ongoing account support
Accurately answer customer account related inquires, often requiring in-depth troubleshooting, diagnosis, or engagement of other departments
Educate customers on best practices and processes regarding accounts payable processing
Confidently lead customers through conference calls and training
Proactively manage vendor enablement campaigns and databases
Provide necessary reporting to customers timely
Become APSC (Accounts Payable Solutions Consultant) certified
Actively participate as a CSI team member by offering ideas and input to support and enhance current CSI products, processes, and programs, and work collaboratively to ensure customer success
Perform all duties within assigned timeline and effectively communicate progress of assigned tasks
Take ownership of other special projects and assignments to support the business as needed
Bring energy and a positive attitude to a ensure positive customer experience
Perform other duties as assigned

Qualification

Customer service experienceAccounts Payable Solutions Consultant certificationCommunication skillsMicrosoft OS proficiencyExcel (Intermediate/Advanced)SalesForce experienceAdaptive to process changesBachelor's degree

Required

Strong communication skills both verbal and written
Adaptive to frequent process changes
General skillset to perform/navigate on Microsoft OS; minimum of 60 WPM
A minimum of 1 - 2 years previous customer service experience
Bachelor's degree, ideally in business, communications, finance, or related fields
All applicants must successfully complete a background and drug test

Preferred

Experience with Excel (Intermediate or Advanced) and SalesForce desired but not required
Financial/Banking, Technology, or FinTech backgrounds preferred; Credit card processing or credit card services background also helpful
Experience in telecommunications, media, and/or hospitality a plus

Benefits

100% company-paid medical coverage for selected employee-only plans
Life insurance
AD&D insurance
Long-term and short-term disability
Dental
Vision
Critical Illness
Hospital Indemnity
Flexible Spending Account
Accident
401K plan with a generous employer match

Company

Edenred

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Edenred is a services and payments platform and the everyday companion for people at work.
dateFounded in 2010
location
Issy-les-moulineaux, Ile-de-France, FRA
people-size10001+ employees
web-link
https://www.edenred.com/en

Funding

Current Stage
Public Company
Total Funding
unknown
2010-07-02IPO

Leadership Team

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Bertrand Dumazy
Chairman and CEO
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Company data provided by crunchbase