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Malwarebytes · 1 day ago

Customer Success Engineer (Tampa, FL - Hybrid)

Saint Petersburg, FL

Full-time

Hybrid

Senior Level

5+ years exp

Malwarebytes is a cybersecurity company dedicated to protecting users from malware and other threats. They are seeking a Customer Success Engineer to manage a portfolio of customers, ensuring successful onboarding, engagement, and retention while acting as a trusted advisor throughout the customer lifecycle.

ComputerCyber SecurityNetwork SecuritySoftware

H1B Sponsor Likely

Responsibilities

Manage a portfolio of strategic accounts across onboarding, adoption, renewal, and expansion stages

Lead onboarding, enablement, and expansion efforts, including new use cases and product modules (e.g., MDR/XDR)

Create and maintain Customer Success Plans with clear goals, milestones, and KPIs

Build and nurture multithreaded relationships with technical teams and executive stakeholders

Host Security Reviews, QBRs, and strategic check-ins focused on security posture, ROI, and roadmap alignment

Act as the primary point of contact and trusted advisor throughout the customer lifecycle

Develop deep knowledge of each customer’s business model, challenges, and success criteria

Align platform capabilities with business goals to maximize ROI and drive strategic outcomes

Use usage data and business metrics to identify trends, anticipate needs, and propose optimizations

Identify upsell opportunities and value gaps through strategic conversations and platform insights

Partner with Sales on renewals, expansions, and cross-selling initiatives

Support expansion strategies with a customer-first approach

Serve as the internal advocate for customers by channeling feedback to Product, Sales, and Marketing

Contribute to documentation, playbooks, and knowledge bases to scale customer success efforts

Cultivate customer advocates for testimonials, referrals, and case studies

Qualification

Cybersecurity principlesCustomer Success ManagementCRM proficiencyTechnical degreeCommercial acumenCommunication skillsSecurity certificationsSOC operationsMSPsBackground in startups

Required

5+ years in Customer Success, Sales Engineering, or Technical Account Management, preferably in cybersecurity SaaS or enterprise IT

A technical degree or equivalent work experience

Strong understanding of cybersecurity principles and technologies (EDR, MDR, XDR, SIEM, endpoint security)

Proven experience managing executive relationships and driving consultative, outcome-based engagement

Excellent communication skills for both technical and non-technical audiences

Strong commercial acumen, including experience with upsells, renewals, and expansion strategies

Proficiency in CRM (Salesforce), customer success platforms (Gainsight), and ticketing systems (Zendesk, Jira)

Ability to manage multiple accounts and prioritize competing demands

Preferred

Security certifications (e.g., CISSP, CompTIA Security+, SANS)

Familiarity with SOC operations or incident response workflows

Experience working with MSPs or channel partners

Background in high-growth startups or cybersecurity vendors

Benefits

Comprehensive medical, dental, and vision insurance coverage

Employee Referral Bonus Program

Wellness programs

401k and employer matching for (US Employees)

Comprehensive Time Off policy

An opportunity to do something great for yourself and the world!

Company

Malwarebytes

Glassdoor3.6

Malwarebytes is a cybersecurity company that protects against and removes ransomeware, spyware, adware, viruses, and other malware.

Founded in 2008

Santa Clara, California, USA

501-1000 employees

https://www.malwarebytes.com

H1B Sponsorship

Malwarebytes has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (6)

2023 (13)

2022 (18)

2021 (11)

2020 (24)

Funding

Current Stage

Late Stage

Total Funding

$180M

Key Investors

Vector CapitalFidelityHighland Capital Partners

2022-09-21Private Equity· $100M

2016-01-21Series B· $50M

2014-07-10Series A· $30M

Leadership Team

Marcin Kleczynski

CEO

Tom Fox

President & Chief Financial Officer