Synapse Health ยท 6 hours ago
Manager, Account Management
United States
Full-time
Remote
Mid, Senior Level
$110K/yr - $138K/yr
5+ years expSynapse Health is a company focused on streamlining the durable medical equipment process, aiming to modernize operations and reduce administrative burdens. They are seeking a Manager of Account Management to lead and develop the Account Management team, ensuring exceptional client experiences and operational excellence for their Hospice and Skilled Nursing Facility partners.
Hospital & Health Care
Responsibilities
Lead, mentor, and develop a high-performing Account Management team through ongoing coaching, feedback, and performance management
Set clear expectations, goals, and success metrics for team members, fostering accountability, engagement, and professional growth
Support recruiting, onboarding, and training of new Account Managers ensuring consistency and readiness from day one
Oversee account strategies for Hospice and SNF clients, ensuring alignment with Equips business objectives and client needs
Monitor account health, performance metrics, and service delivery outcomes to identify risks, opportunities for expansion, and improvement areas
Serve as a strategic escalation point for complex or high-impact client issues, driving timely resolution and maintaining strong client relationships
Guide the team in conducting effective account reviews and business planning to support retention and growth
Partner closely with Sales, Network Management, Implementation, Operations, and Billing teams to ensure smooth client onboarding and ongoing service delivery
Drive alignment across teams by improving workflows, documentation, and communication to enhance efficiency and reduce friction
Ensure account documentation, processes, and practices are accurate, compliant, and consistently applied
Track and analyze key account and team performance metrics, using data to inform decisions and drive continuous improvement
Report on key account metrics and performance indicators, through CRM activity
Identify opportunities to optimize account management processes, tools, and best practices to support scalability and results
Lead or support high-impact initiatives and cross-functional projects that contribute to Equips long-term growth and success
Qualification
Required
Bachelor's degree in Business, Healthcare Administration, or a related field preferred
5โ7 years of experience in the healthcare industry, with a strong background in account management, inside sales, or client-facing roles
3+ years of people management experience, including coaching, mentoring, and developing team members to achieve business objectives
Proficiency in Microsoft Office Suite and the ability to quickly learn and navigate role-specific systems and tools
Exceptional organizational and time-management skills with the ability to manage multiple priorities effectively
Strong written and verbal communication skills, with confidence presenting to internal and external stakeholders
Advanced analytical and problem-solving skills, with the ability to interpret data and make informed, strategic decisions
High attention to detail and a consistent commitment to accuracy and quality
Preferred
Preferred experience Hospice and/or SNF account management
Benefits
Professional growth opportunities with compelling career paths
Healthy work-life balance supported by flexible paid time off (PTO)
Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members
401(k) savings plan with employer matching contributions
Company
Synapse Health
๏ปฟ๏ปฟSynapse Health is on a mission to ๐๐๐ฟ๐ฒ๐ฎ๐บ๐น๐ถ๐ป๐ฒ ๐๐ต๐ฒ ๐๐ ๐ ๐ฒ๐
๐ฝ๐ฒ๐ฟ๐ถ๐ฒ๐ป๐ฐ๐ฒ by removing barriers, improving accountability, and delivering solutions that work better for providers, suppliers, and most importantly, patients.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Anthony Kilgore
Chief Executive Officer
Andrew Hayek
Co-Founder & Chairman
Company data provided by crunchbase