Advanced Electric Systems · 10 hours ago
Senior IT Support Specialist
US-CO-Aurora
Full-time
Onsite
Mid, Senior Level
$65K/yr - $89K/yr
4+ years expAdvanced Electric Systems is a leading electrical contracting company that values its employees and promotes a culture of growth and safety. They are seeking a Senior IT Support Specialist to provide technical assistance and support to employees, manage helpdesk operations, and contribute to IT onboarding and process improvements.
Electrical DistributionIndustrialTest and Measurement
No H1B
Responsibilities
Respond directly to helpdesk tickets alongside the team, ensuring timely resolution
Troubleshoot and resolve hardware, software, and network-related issues for end users
Install, configure, and maintain workstations, laptops, mobile devices, and peripherals
Administer user accounts, access permissions, and security groups in InTune and Microsoft Entra ID and Microsoft 365
Provide remote and in-person support for staff across multiple locations
Monitor and help manage the ticketing system to prioritize issues, assign tasks, and improve resolution times
Track and report KPIs including first-response time, resolution rate, and customer satisfaction
Document support processes and solutions to expand upon the existing knowledge base for the team and end users
Partner with business units to understand recurring issues and proactively implement solutions
Evaluate and recommend tools, systems, or automation that enhance support operations
Contribute to IT security awareness and compliance initiatives by ensuring proper practices at the support level
Diagnose and resolve technical problems, including network connectivity, printer issues, software functionality, and other IT-related challenges
Perform vulnerability management on affected systems
Assist with IT budgeting and resource planning for supporting operations
Provide reporting and analysis to leadership on trends, recurring problems, and user satisfaction
Provide support to new IME employees by responding to new user ticket requests and meeting with new employees on their first day to guide them through equipment setup
Escalate unresolved issues to the appropriate IT personnel or support teams when necessary, ensuring timely resolution
Provide basic training and guidance to end users on the use of software and hardware systems
Additional duties as assigned
Qualification
Required
Advanced technical skills with Windows Operating Systems and Microsoft Office 365
Excellent verbal and written communication skills
Strong analytical and problem-solving skills with the ability to independently diagnose and resolve escalated technical issues
Ability to work collaboratively in a team-oriented environment
Working knowledge of office automation products and computer peripherals such as printers and scanners
Associate or Bachelor's degree in Computer Science, Information Technology or a combination of relevant education and experience
4+ years of previous help desk or technical support experience
Preferred
Including ticket prioritization and workflow best practices
Proficiency providing remote support via phone and remote-control applications
Experience mentoring or providing guidance to IT support team members
Benefits
IME provides an industry-leading comprehensive benefits package.
Full-time employees are eligible to choose from a variety of healthcare coverage options, which become effective the first of the month after hiring.
Employees are offered a substantial amount of PTO
Immediately eligible to make contributions to a generously matched and fully vested 401k.
Company
Advanced Electric Systems
Advanced Electric Systems is an electrical testing, maintenance, and repair company.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase