Scalence L.L.C. · 13 hours ago
Application Support Programmer
Charlotte, NC
Full-time
Onsite
Mid Level
3+ years expScalence L.L.C. is seeking a skilled professional to join their team, contributing to the support and monitoring of critical infrastructure and application components. The role involves working independently on complex projects and collaborating with a global team to ensure seamless operations of their customer-facing platform technology.
Information Technology & Services
Responsibilities
Use monitoring tools to proactively identify and research potential production incidents
Respond to alerts regarding potential production incidents and escalate to advanced support as needed
Perform trending and analysis using monitoring tools and reports to proactively address potential issues
Partner with Change Operations to support all Change implementations
Identify opportunities for additional monitoring and automation
Develop procedures for troubleshooting and possible resolution of issues
Execute procedures reliably and escalate appropriately to solve incidents quickly
Qualification
Required
3-5 years' experience in IT production support or equivalent
Proven ability to work independently, multitask, and effectively operate in a complex environment
Excellent verbal and written communication skills; strong influencer, facilitator, and collaborator
Proactive, enthusiastic, flexible, and results-driven with attention to detail
Experience with .NET Core, Java Virtual Machine, Windows
Basic understanding/exposure to ITIL /ITSM
Preferred
Knowledge of Splunk, Dynatrace, Sitescope, Tivoli Netcool/WebGUI
Experience in a large IT production support environment
ITIL Foundation/Intermediary certification
Experience in an ITIL based role, such as Service Desk, Incident, Problem or Change Management, Triaging Issues
Benefits
Inclusive and diverse work environment
Opportunities for professional growth and development
Comprehensive benefits package
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase