UserEvidence · 4 hours ago
Customer Success Manager - Enterprise - Q1 27
San Luis Obispo, CA
Full-time
Hybrid
Mid Level
3+ years expUserEvidence is a company focused on customer marketing and advocacy, seeking a Customer Success Manager to build their customer success function from the ground up. The role involves full-cycle customer success including onboarding, implementation, expansion, and retention, as well as driving adoption and identifying new opportunities for existing clients.
Information TechnologySaaSService Industry
Responsibilities
Be the primary point of contact for new customer implementations, including managing various stakeholders, client expectations, scope, and success criteria
Drive onboarding by running training sessions for end users across marketing, sales enablement, and content to ensure they see maximum value out of UserEvidence
Learn the product inside and out to be a trusted advisor to our customers
Drive adoption, retention, and expansion for existing client base
Identify new expansion and cross-sell/upsell opportunities, partner with Sales counterparts to close renewal deals
Proactively identify customers who aren't maximizing their usage and create action plans to reach success
Find repeatability in processes and build documentation to help scale the CS/AM function
Build self-serve materials (help articles, video tutorials, and more)
Constantly capture and synthesize product feedback from our customers to surface trends and patterns, make product recommendations to inform product roadmap based on this feedback
Qualification
Required
You have knowledge, experience and/or interest in working with and for customer marketing/advocacy teams, product marketers, and content marketers
You are passionate about evangelizing the customer marketing/product marketing space
You are empathetic and highly driven to make customers successful
You understand how customer pain points can help drive product development and business growth
You have excellent project management and communication skills, and are confident juggling many high priority customers
You're highly adaptable, easily acclimating to a growing startup environment
You have a growth mindset and view setbacks as learning opportunities, not failures
You're excited to create, shape and improve new processes and workflows
You've built Customer Success/Account Management playbooks or processes in both 1:1 and 1:many motions
You've led onboarding, implementation, and renewal conversations with enterprise clients - you understand how to liaise/project manage with both C-levels and entry-level employees alike
We're looking for an entrepreneurial customer success manager who is self-motivated, hard-working, driven, humble, intellectually curious, comfortable in a growing startup environment, and eager to build lasting relationships with our customers
3-5 years experience in a customer-facing role, ideally in a B2B SaaS startup environment
Experience defining and executing on end-to-end customer success strategies (implementation/kickoff, project management, engaging/reengaging stakeholders, identifying/mitigating churn risk)
Strong presentation skills - ability to command a room of C-levels and ICs alike
Strong empathy and ability to connect with others and understand their situation
Intellectual curiosity - you have the ability to create, understand systems, and experiment/tinker to figure out better ways of doing things
Benefits
Competitive comp, bonus, and equity plans
Flexibility to ber in person (in San Luis Obispo, Nashville, Denver, SLC, Jackson Hole) or fully remote
Health+Dental+Vision Insurance for you (and any dependents)
Incredible training and career growth opportunity
Company
UserEvidence
UserEvidence is a customer evidence platform that provides customer success stories and statistical evidence.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$20.87MKey Investors
Crosslink CapitalAfore Capital
2025-08-27Series Unknown· $7M
2023-09-26Series A· $9M
2022-04-01Seed· $3.2M
Leadership Team
Evan Huck
CEO & Co-Founder
Ray Rhodes
Co-Founder
Recent News
2025-10-23
Company data provided by crunchbase