Granicus · 9 hours ago
Customer Success Consultant
United States
Full-time
Remote
Mid, Senior Level
$67K/yr - $73K/yr
3+ years expGranicus is a technology company focused on transforming the Govtech industry by connecting governments with their constituents. They are seeking a Senior Customer Success Consultant to guide clients through their journey with Granicus solutions, ensuring successful adoption and driving value aligned with business outcomes.
Cloud ComputingCollaborationEnterprise SoftwareGovTechSoftwareVideo Streaming
Responsibilities
Proactively guide a dedicated portfolio of clients through the customer journey from post-implementation, consistently creating deeper adoption of solutions and ensuring a seamless and successful Granicus signature experience
Conduct high-value upgrade and swap discovery conversations tied to executive priorities and revenue goals
Collaborate regularly with the Sales organization to develop territory expansion plans and coordinate customer outreach and touchpoints
Identify and document expansion opportunities
Forecast and manage pipeline in alignment with strategic swap objectives
Research, and keep current on, relevant client topics such as program background, agency and administration developments, media reports, and developments across industry verticals
Enthusiastically represent Granicus at internal and external speaking events or webinars as a subject-matter expert of our GXC platform especially the role of the Experience Partner and Data Driven Insights
Qualification
Required
3+ years of increasing responsibility in a relevant field, such as an agency, public sector organization, or software company
Extraordinary appetite for analytics and advancement driven by data with a preferred knowledge of civic-management and citizen-engagement tools
Excellent organizational skills and a passion for process and business systems, as well as process improvement ideation
Change management experience
Exceptional interpersonal skills for internal and external relationship-building
Ability to thrive in a lean, self-propelling, proactive environment
Commitment to diversity of thought and consideration of different ideas
Experience with sales pipeline management, forecasting, and supporting revenue-based compensation KPIs
Benefits
Flexible Time Off – Take the time you need to rest, recharge, and live your life.
Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
Work From Home Reimbursement – Support a productive home office environment.
Multiple Health Plan Options – Including a 100% employer-paid plan.
Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
Fitness Reimbursement Program – Stay active, your way.
On-Demand Mental Health Support – Access to Headspace and other wellness tools.
Paid Parental Leave – For both birthing and non-birthing parents.
Traditional & Roth 401(k) – With a generous company match.
Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.
Online Learning Platforms – Fuel your professional development.
Competitive Salary & Bonuses – Your contributions are valued and rewarded.
Company
Granicus
Granicus provides technology that empowers government organizations to create better lives for the people they serve.
1001-5000 employees
H1B Sponsorship
Granicus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (2)
2022 (3)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$10.3MKey Investors
JMI Equity
2020-12-17Private Equity
2016-08-19Acquired
2014-09-01Private Equity
Leadership Team
Mark Hynes
CEO
Jordan Copland
Chief Financial Officer
Recent News
News is my Business
2025-11-08
Government Technology US
2025-10-24
Company data provided by crunchbase