Rocky Mountain ATV/MC · 3 hours ago
Customer Service Representative
Payson, UT
Full-time
Onsite
New Grad, Entry Level
$15/hr - $15/hrRocky Mountain ATV/MC is one of the world's largest providers for powersport enthusiasts, and they are seeking a Customer Service Representative to join their Call Center Department. The role involves providing support to customers, processing orders, and ensuring quality service while working collaboratively in a team environment.
ApparelAutomotiveFashionLogisticsProduct Design
Responsibilities
Participates in using available sources to research required information
Provides support to customers with product and service information
Coordinates and processes customers' orders
Will document call information according to standard operating procedures
Will resolve or report any issues
Maintain and comply to PCI DSS requirements
Will identify and escalate priority issues and route calls to appropriate resource
Provide services and objectives to ensure Rocky Mountain's quality of services
Perform other duties as necessary and required
Work collaboratively and cooperatively with others, committing to a workplace of teamwork, dignity, and respect
Qualification
Required
Participates in using available sources to research required information
Provides support to customers with product and service information
Coordinates and processes customers' orders
Will document call information according to standard operating procedures
Will resolve or report any issues
Maintain and comply to PCI DSS requirements
Will identify and escalate priority issues and route calls to appropriate resource
Provide services and objectives to ensure Rocky Mountain's quality of services
Perform other duties as necessary and required
Work collaboratively and cooperatively with others, committing to a workplace of teamwork, dignity, and respect
Familiarity and understanding of the practices, procedures, and applications for Customer Service and/or environments
Possess the experience and/or ability to accommodate and develop solutions to address changing responsibilities and evolving business needs
CSR will be able to clearly and effectively communicate and articulate thoughts and points
Should possess functional knowledge and capability with Microsoft Office: Outlook, Excel, and Word
Strong interpersonal, communication, and collaborative skills
Should have strong analytical, organizational, project management and time management skills
CSR should be possessing attention to detail and the ability to effectively multi-task in a deadline driven environment
Ability to represent Rocky Mountain in a professional manner always to ensure Company policies and procedures as well as compliance to all applicable laws and applications
Ability to understand, read, and/or comprehend instructions and directions including different numbers and specifications
Must be able to work scheduled hours
Be a collaborative team player who is willing to work with others and independently
Strong work ethic focused on commitment, pride of work, quality, desire to learn, and dependability
Position performance will require the regular physical ability to walk and function in elevation changes by the means of self-propulsion, to include steps, ladders, and varied walking and working surfaces
Ability to negotiate warehouse work areas in a safe manner and behavior
Vision abilities specific to the position will include close vision, peripheral vision, depth perception, and the ability to focus
Performing in this role will require the use of hands to use and handle tools, objects, materials, and controls
Performance requires the frequent ability to sit, talk, hear, stand, climb, balance, stoop kneel, crouch, or crawl
Employee will need to be able to read, write, and understand basics of the English language
Employee may have to lift and/or move up to 25 pounds and up to 45 pounds assisted or if capable
Preferred
Bilingual Spanish/English is a plus
Benefits
Employee Stock Ownership Program (ESOP)
Competitive compensation with regular bonuses
Excellent tuition reimbursement, graduation bonus and ZERO interest education loans for all employees
Delicious onsite cafeterias with discounted meals
Excellent Medical, Dental, Vision, and Voluntary Life insurance plans
401K with company match
PTO and holiday pay
Wellness programs and discounted local gym membership
Powersport and wellness race/participation reimbursements
Generous employee discount on thousands of products
Career advancement, professional development, and opportunities to grow
Company
Rocky Mountain ATV/MC
Rocky Mountain ATV/MC is a provider of parts, apparel and accessories for the automotive industry.
Founded in 1985
501-1000 employees
Funding
Current Stage
Late StageRecent News
Cycle News
2024-02-19
Motorcycle & Powersports News
2024-02-19
2024-02-19
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