EMCOR Group, Inc. · 12 hours ago
IT End User Specialist II
Onsite
Full-time
Onsite
Entry, Mid Level
2+ years expEMCOR Group, Inc. is a leading provider of mechanical and electrical construction and facilities services. They are seeking an IT End User Specialist II to provide professional support for end users of personal computers and associated networks, ensuring reliable access to technology resources and resolving complex technical issues.
ConstructionHardware
Responsibilities
Assist with end user onboarding and offboarding tasks, including account setup and equipment provisioning. Provision computers and mobile devices as needed
Install and configure software and hardware updates
Ensure that systems and workstations are compliant with organizational policies and security standards
Respond to helpdesk tickets, phone calls, and emails in a timely and professional manner
Troubleshoot and resolve issues related to operating systems, software applications, hardware, printing, and networking. Escalate unresolved issues to teammates as needed
Evaluate and resolve network connectivity and communications issues
Develop and maintain documentation related to office network configurations
Assist in job site deployments, including network installation, structured cabling, and workstation setups
Document solutions and contribute to the knowledge base to improve team efficiency
Manage IT assets and supplies
Actively participate in weekly IT meetings to discuss ongoing issues, upcoming priorities, and current project work
Experience with troubleshooting problems, resolving, or escalating issues, and ensuring a high level of customer satisfaction
Strong problem-solving and communication skills
Self-starter. Ability to work independently and as part of a team
Willingness and ability to travel to company offices and job sites
Customer-focused with a positive, helpful attitude
Qualification
Required
High school diploma or equivalent; Associate degree in IT or related field preferred
2+ years of experience in a technical support or helpdesk role
Basic understanding of Microsoft Windows operating systems
Familiarity with Microsoft Office 365, Active Directory, and common desktop applications
Experience with troubleshooting problems, resolving, or escalating issues, and ensuring a high level of customer satisfaction
Strong problem-solving and communication skills
Self-starter. Ability to work independently and as part of a team
Willingness and ability to travel to company offices and job sites
Customer-focused with a positive, helpful attitude
Preferred
CompTIA A+
CompTIA Network+
ITIL Foundation certification
Microsoft Certified: Modern Desktop Administrator Associate
Benefits
Competitive salary and benefits package
Company
EMCOR Group, Inc.
A Fortune 500® company and a member of the S&P 500, EMCOR Group, Inc.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-01-05IPO
Leadership Team
Anthony Guzzi
President and CEO
David Copley
VP Safety & Quality Management
Recent News
Business Wire
2025-12-18
Benzinga.com
2025-12-13
2025-12-01
Company data provided by crunchbase