Care Predictor · 6 hours ago
Customer Success Manager
Dana Point, CA
Full-time
Onsite
Mid Level
$75K/yr - $85K/yr
3+ years expCare Predictor is a mission-driven software company that serves the behavioral health space through its SaaS platform. They are seeking a proactive Customer Success Manager to guide partners through the client journey, ensuring effective onboarding, product adoption, and long-term value realization.
Computer Software
Hiring Manager
Taylor Hand
Responsibilities
Manage onboarding to ensure 100% of clients achieve defined time-to-value within their first 30 days
Lead rollout of new platform capabilities, ensuring at least 60% adoption within the first 90 days
Promote and drive adoption of the Kipu API integration (target: 90% of eligible accounts) to embed Care Predictor into daily workflows
Monitor staff assessment completion (target: 80% within 30 days) and facilitate retests every six months to maintain a fresh data pulse
Deliver Monthly Insights Reports to 100% of assigned accounts, using platform data to deepen engagement and expand feature usage
Provide three actionable recommendations per report focused on improving staff retention, hiring accuracy, or patient outcomes
Lead regular business reviews with client leadership and clinical directors to demonstrate ROI and identify opportunities to solve evolving challenges through expanded feature sets
Act as the primary liaison between clients, product, and support teams to ensure feedback is heard and technical issues are resolved
Proactively monitor account health scores and identify upsell opportunities, including new facilities, teams, or feature expansions
Maintain accurate renewal and expansion ARR forecasting within the internal CRM
Qualification
Required
Bachelor's degree in Business, Healthcare Administration, Behavioral Science, Technology, or a related field
3+ years of experience in Customer Success, SaaS Account Management, or Healthcare Consulting
Proven ability to coach clients through change and technology adoption
Strong analytical aptitude with the ability to synthesize insights and clearly communicate the 'so what' behind results
Exceptional written and verbal communication skills; comfortable presenting to clinical directors and facility leadership
Must pass a LiveScan criminal background check and drug screen as required by licensing authorities
Preferred
Experience with Kipu or similar EHR systems strongly preferred
Benefits
Medical, Dental, & Vision Insurance
401(k) Up to 6% Match (after 90 days)
Life Insurance
Paid Time Off
CA Paid Sick Leave
Company
Care Predictor
Care Predictor is a breakthrough technology that empowers Behavioral Health Facilities to significantly decrease AMAs and increase revenue.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase