Ricoh USA, Inc. · 13 hours ago
SW Engineer Support Intern
Boulder, CO
Internship
Onsite
InternRicoh USA, Inc. is an integrated solutions provider that empowers digital workplaces. They are seeking a Software Engineer Support Intern to gain hands-on experience in a fast-paced support environment, focusing on enterprise-grade production print software and collaborating with senior support engineers.
ConsultingDocument PreparationInformation Technology
Responsibilities
Supports the specific functional area on special projects
Works closely with assigned manager to learn and understand the diverse issues of the assigned function
Researches, provides analysis, and offers solutions relating to a variety of functional projects
Assists with daily activities of assigned function
May perform a variety of tasks at the direction of the management team
Performs other duties as assigned
Qualification
Required
Student must be currently enrolled in an accredited college or university
Student should be currently pursuing a degree in Computer Science, IT, Software Engineering, or related field
Student must have a cumulative GPA of 3.0 or higher
Student are to successfully complete all required screenings prior to hire
Strong analytical and troubleshooting ability, with experience breaking down large, complex technical issues into manageable components and investigating system-level problems
Clear and disciplined documentation skills, including capturing detailed technical notes from conversations and turning them into concise, accurate issue reports
Effective technical communication, with the ability to understand developer-level explanations and translate them into plain, customer-friendly language
Hands-on server administration experience, with comfort using at least two of the following environments: Linux and Windows or AIX
Curiosity and willingness to learn, including following instructions, digging into unfamiliar issues, and asking questions to deepen technical understanding
Ability to quickly learn new tools, processes, and support workflows in a structured technical environment
Preferred
Working knowledge of networking fundamentals, including TCP/IP, routing basics, and diagnosing connectivity or throughput issues in distributed systems
Experience or interest in datastream and log analysis, such as reviewing workflow streams, structured logs, or print datastreams to identify patterns and anomalies
Familiarity with scripting languages (Python, Bash, or PowerShell) for automating small tasks, parsing data, or assisting with troubleshooting workflows
Exposure to virtualization or container technologies like VMware, Hyper-V, or Docker, and an understanding of how applications behave in virtualized or containerized environments
Benefits
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Company
Ricoh USA, Inc.
At Ricoh, we bring people, processes, and technology together to make information work for you.
Founded in 1962
10001+ employees
H1B Sponsorship
Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (8)
2023 (7)
2022 (16)
2021 (13)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Sourabh Jha
Principal Strategist to CEO, Strategic Planning, Analytics and Intelligence
Karen Allman
VP, Technology Portfolio and Partner Management
Recent News
2025-05-06
Company data provided by crunchbase