TEKsystems · 3 hours ago
It Service Desk Technician
Mukilteo, WA
Full-time
Onsite
Mid Level
$25/hr - $30/hrTEKsystems is a leading provider of business and technology services, seeking an enthusiastic IT Service Desk Technician to provide Tier 1/Tier 2 support for a healthcare firm. The role focuses on onboarding/offboarding processes, asset tracking, and supporting a hybrid Active Directory environment while delivering excellent customer service.
Information Technology
Responsibilities
Manage onboarding and offboarding processes, including asset tracking and shipping for remote users (approx. 80% of workforce)
Handle Active Directory tasks: creating, updating, and deleting user accounts in a hybrid AD environment
Provide support for Microsoft 365 suite and troubleshoot common issues
Maintain and support printers (training provided for Zebra printers)
Assist with basic system administration tasks such as Windows updates, RDP troubleshooting, and application patching
Deliver excellent customer service, explaining technical concepts clearly to non-technical users
Escalate issues that cannot be resolved within 15 minutes and document resolutions for future reference
Participate in occasional project work (e.g., system migrations, modernization initiatives)
Qualification
Required
Manage onboarding and offboarding processes, including asset tracking and shipping for remote users (approx. 80% of workforce)
Handle Active Directory tasks: creating, updating, and deleting user accounts in a hybrid AD environment
Provide support for Microsoft 365 suite and troubleshoot common issues
Maintain and support printers (training provided for Zebra printers)
Assist with basic system administration tasks such as Windows updates, RDP troubleshooting, and application patching
Deliver excellent customer service, explaining technical concepts clearly to non-technical users
Escalate issues that cannot be resolved within 15 minutes and document resolutions for future reference
Participate in occasional project work (e.g., system migrations, modernization initiatives)
troubleshooting within O365 suite
Strong Experience Within Group Policy in Active Directory
Basic RDP Knowledge
Remote Troubleshooting/Helpdesk Experience OTP
Positive, proactive attitude with a willingness to learn and take ownership of tasks and strong customer service and communication skills; ability to explain technical concepts to everyday users
Preferred
Exposure to Entra ID, Azure, or SharePoint
Experience with Zebra printers (training provided if not)
Some networking knowledge (not required but nice to have)
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
Company data provided by crunchbase