CentralSquare Technologies · 8 hours ago
Director, Business Operations
United States
Full-time
Remote
Director/Executive
10+ years expCentralSquare Technologies is a trusted provider of public sector software in North America, serving over 8,000 agencies with their cloud-based platform. The Director of Business Operations is responsible for leading the Professional Services PMO, ensuring consistent project delivery and operational excellence across a large team of Project Managers.
ComputerSoftware
Responsibilities
Establish and lead the Professional Services PMO, defining the standards, processes, and governance that drive consistent project delivery
Develop and enforce standardized project management methodologies, tools, and templates across 50+ Project Managers
Define project lifecycle stages, gate criteria, and approval processes for project initiation, planning, execution, and closure
Establish and enforce standards for project documentation, status reporting, risk management, and change control
Lead regular project reviews and audits to ensure compliance with PMO standards and identify coaching opportunities
Drive adoption of PMO practices through training, communication, and change management
Continuously improve PMO frameworks based on lessons learned, industry best practices, and organizational feedback
Design, implement, and continuously improve operational reporting that provides leadership with clear visibility into Professional Services performance
Develop and maintain executive-level dashboards and reports including revenue recognition tracking, delivery pipeline status, project health, and resource utilization
Track and report on implementation milestones, go-live schedules, and post-go-live items that impact revenue unlock
Aggregate and analyze operational data from Salesforce, Power BI, and other systems to identify trends, blockers, and opportunities for improvement
Partner with Services leadership to translate complex operational data into clear narratives that drive decision-making
Establish and maintain the operational rhythm for Services leadership reviews, ensuring consistent preparation, documentation, and follow-through
Track delivery blockers and coordinate with Product, Cloud, Development, and Customer Support teams to resolve cross-functional dependencies
Facilitate issue resolution by escalating dependencies and ensuring follow-through on committed actions from other functional areas
Provide operational support for customer escalations requiring Services intervention
Oversee resource planning processes to ensure appropriate staffing for implementation projects
Monitor utilization rates and capacity to support Services financial targets
Partner with Services leadership on capacity planning and forecasting for annual operating planning
Lead initiatives to automate manual reporting processes, reducing preparation time and improving data accuracy
Direct technical resources (internal or vendor) in building automated dashboards and reporting tools
Benchmark operational performance against industry standards and recommend improvements
Lead and develop a team of approximately 5 Business Operations Managers and Resource Planners
Set clear expectations, provide coaching, and conduct performance management for direct reports
Ensure team members have the skills, tools, and support needed to deliver high-quality operational support
Build team capacity to support the growth and evolution of Services operations
Qualification
Required
Bachelor's degree in Business, Finance, Operations, or related field; MBA preferred
10+ years of experience in operations, program management, or PMO leadership, with at least 5 years in a leadership role
PMP, PRINCE2, or equivalent project management certification required
Proven experience establishing and running a PMO, including defining methodologies, governance, and standards
Experience enforcing project management standards across a large PM organization (40+ project managers)
Background in Professional Services operations, preferably in a software/SaaS environment
Strong proficiency in Salesforce reporting, Power BI, and Microsoft Office Suite (particularly Excel and PowerPoint)
Experience with PPM tools and project portfolio management practices
Experience with operational metrics and KPIs including utilization, revenue recognition, and project delivery metrics
Proven ability to translate complex data into clear executive communication
Company
CentralSquare Technologies
CentralSquare Technologies is the trusted provider of public sector software in North America.
1001-5000 employees
H1B Sponsorship
CentralSquare Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (5)
2023 (9)
2022 (14)
2021 (7)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$1.2BKey Investors
Ares Management
2024-04-05Debt Financing· $1.2B
2014-11-01Series Unknown
Leadership Team
Manolis Kotzabasakis
Chief Executive Officer
Steve Cover
Chief Technology Officer
Recent News
Business Wire
2026-01-20
Morningstar.com
2025-12-15
Company data provided by crunchbase