Renewal by Andersen - Tiffee Companies · 1 day ago
Call Center Supervisor
Portland, Oregon
Full-time
Onsite
Mid Level
$55K/yr - $65K/yr
3+ years expRenewal by Andersen is the replacement division of the Andersen Corporation, focusing on high-quality window and door manufacturing. They are seeking an Inside Sales Center Supervisor to lead inbound sales representatives, enhance performance, and improve customer satisfaction within their sales operations.
ConstructionHome Improvement
Responsibilities
Lead and manage a team of inbound sales representatives to meet daily, weekly, and monthly performance goals
Provide comprehensive training for new hires on software systems, sales techniques, and customer service best practices
Monitor live calls, deliver real-time coaching, and conduct feedback sessions to develop team members
Analyze sales center metrics, generate performance reports, and identify areas for improvement
Partner with the ISC Manager on strategic initiative to streamline processes and drive production
Address and resolve escalated customer calls with professionalism and urgency
Drive performance contests and engagement projects that promote a fun and productive work environment
Monitor queue staffing and maintain accurate records of attendance and time-off requests
Ensure timely and accurate updates to customer records using our CRM tool (Salesforce)
Qualification
Required
3-5 years of experience in sales, call center operations, or team leadership
Bachelor's degree in business or equivalent experience preferred
Intermediate understanding of CRM tools and service center software; proficiency in Microsoft Excel, PowerPoint, and related platforms
Strong coaching, mentoring, and problem-solving abilities
Excellent interpersonal and decision-making skills with a customer-first mindset
Ability to analyze data and make data-driven recommendations
Benefits
Comprehensive Benefits Package: Includes health, dental, and vision insurance.
401(k) with Company Match: Helping you plan for your future with a competitive match.
Paid Time Off and Holidays: Generous PTO policy and 6 paid company holidays.
Company
Renewal by Andersen - Tiffee Companies
Renewal by Andersen is one of America’s largest window and door replacement companies with 90+ markets across North America.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Tiffee
Chief Executive Officer
Mark Morse
COO / GM
Company data provided by crunchbase