AEG · 22 hours ago
LA Galaxy, Service Executive
Carson, CA
Full-time
Onsite
Entry, Mid Level
2+ years expAEG is a leading company in sports and live entertainment, hosting over 160 million guests annually. The LA Galaxy Service Executive role focuses on managing relationships with Season Ticket Members to enhance customer loyalty and maximize renewal rates through exceptional service and personalized engagement.
Card and Board GamesLeisureSports
No H1B
Responsibilities
Develop, build, and maintain strong personal relationships to drive retention and renewal of LA Galaxy Season Ticket Members through systematic and meaningful contact, including outbound calls, face-to-face appointments, personalized letters, game-day seat visits, customized emails, prompt responses to inbound communication, and special team-related events
Provide prompt, thorough, and courteous responses to all inbound customer communications, including phone calls, emails, text, and mail
Address all Season Ticket Member service needs, including account issues, ticket exchanges, add-on requests, billing inquiries, and other ticketing or team-related questions. Monitor, respond to, or appropriately route communications received through general Galaxy voicemail and email inboxes
Maintain a thorough understanding of all ticket packages available to Season Ticket Members and apply MLS ticket sales best practices to deliver optimal service
Execute a minimum number of required touchpoints per Season Ticket account annually, based on the profile and needs of each account
Implement and manage all Season Ticket Member benefits, amenities, and events
Utilize the CRM system to track interactions, manage account details, and report on relationship progress. Ensure client profiles remain accurate and up to date, and maintain an efficient and effective CRM database
Coordinate with marketing, ticket operations, and public relations teams to ensure accurate ticket package information for websites, order forms, press releases, and ticketing systems
Create, manage, and analyze data from ticket sales surveys to enhance department efficiency, retention strategies, and overall customer satisfaction
Staff sales tables at LA Galaxy events as assigned
Generate additional revenue through up-selling, cross-selling, and referral development
Participate in department-wide outbound call campaigns and collaborate with ticket sales management to generate appropriate call lists supporting sales initiatives
Qualification
Required
High School Diploma or equivalent required (BA/BS degree preferred)
A minimum of 2–4 years of related work experience
Excellent oral and written communication skills
Proficiency in Microsoft Word, Microsoft Excel, internet use, and general computer applications
Working knowledge of sales and customer service principles (sports industry experience a plus)
Professional appearance required at all times. Galaxy attire may be required when representing the organization publicly
Strong initiative, work ethic, and desire to build a career in the sports and entertainment industry
Ability to work effectively in a team environment and adhere to departmental guidelines
Strong organizational skills with the ability to prioritize based on sales and service needs
Flexibility to work evenings, nights, weekends, holidays, and select ticket sales or networking events
Preferred
Experience with Customer Relationship Management (CRM) systems preferred
Bilingual in English and Spanish preferred
Benefits
Medical, dental and vision insurance
Paid holidays
Vacation and sick time
Company paid basic life insurance
Voluntary life insurance
Parental leave
401k Plan (with a current employer match of 3%)
Flexible spending and health savings account options
Wellness offerings
Company
AEG
AEG is one of the leading sports and entertainment presenters in the world. AEG, a wholly owned subsidiary of the Anschutz Company, owns,
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Nick Baker
President & Chief Operating Officer, Global Partnerships
Russell Silvers
President & Chief Operating Officer, Global Partnerships
Recent News
Company data provided by crunchbase