State of Oklahoma · 12 hours ago
Service Desk Technician
Oklahoma County, OK
Full-time
Onsite
Entry Level
$0/yr - $43K/yr
2+ years expThe State of Oklahoma is seeking a Service Desk Technician to support the Information Services Division. The role involves responding to assistance requests, resolving tickets, and ensuring customer satisfaction through effective communication and documentation.
CommunitiesConsultingGovernmentHealth CareNon Profit
Responsibilities
Respond to requests for assistance via inbound calls, self-service, chat or email
Work to resolve tickets at the Service Desk level before referring to the next level support. Assign and notify next level support of technical trouble tickets that cannot be resolved at the service desk agent level
Identify and escalate situations requiring urgent attention
Research questions using available information resources
Ensure that all reported issues are entered into the ticketing system and have full and proper documentation and are close to successful resolution
Adhere to established service level agreements (SLA) with high level of emphasis on customer satisfaction and communication
Follow up with customers to ensure complete resolution of issues
Work to increase percentage of cases resolved by the Service Desk annually
Train customers and/or advise on appropriate action, as necessary
Create knowledge articles for items not found in IS knowledgebase
Stay current with system information, changes, and updates
Qualification
Required
Two (2) years of help desk experience or two (2) years in a technical support role
48 semester hours towards an information technology degree at an accredited college, university, or technical school
Benefits
Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually.
A comprehensive Benefit Package with a generous benefits allowance to offset the cost of insurance premiums for employees and their eligible dependents.
Company
State of Oklahoma
State of Oklahoma is a government organization that provides community development, education, employment, and health services.
10001+ employees
H1B Sponsorship
State of Oklahoma has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Late StageLeadership Team
Dan Cronin
CIO and Chief Transformation Officer
David Ostrowe
Chief Operational Officer
Recent News
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