Community Action Partnership of Strafford County · 16 hours ago
Fuel & Electric Program Assistant
Dover, NH
Full-time
Onsite
New Grad, Entry LevelCommunity Action Partnership of Strafford County is seeking a Fuel and Electric Program Assistant to assist clients with the fuel and electric application process. This role serves as a vital bridge between clients and staff, ensuring high-quality support and addressing client concerns.
AssociationCommunitiesEducationNon Profit
Responsibilities
Greet and welcome clients applying for Energy Services
Accurately process and file all fuel and electric assistance applications within 24 hours
Record application data into tracker, empower data bases maintaining 98% accuracy
Respond to all phone inquiries, Sfax and emails within one business day, providing clear information and guidance
Accurately triage all calls placed to the department
Maintain an organized and clean office area, restocking materials as needed, daily
Conduct self in a professional manner suitable for an office environment
Date stamp, upload, distribute and file all necessary fuel and electric application documentation
Assists with data entry of fuel and electric assistance applications
Must have the ability to obtain and record accurate information; create and maintain required records and/or databases
Answer questions and assists clients with filling out applications and required forms
Work with staff and clients as necessary to maintain a safe environment for all
Must be a reliable team player with excellent customer service skills and the desire to provide client services while observing and maintaining agency policies and guidelines
Knowledge of all office equipment to include copier and computers
Excellent organizational as well as verbal and written communication skills
Positive attitude, proven ability to work successfully with diverse populations
Other duties as assigned
Qualification
Required
High School diploma or GED
Requires working knowledge of social services available in the community, such as LIHEAP or Electric Assistance Program, or ability to rapidly acquire such information
Strong computer skills, including proficiency in Microsoft Office products and ability to quickly learn program-specific software programs
Ability to create and maintain databases as well as generate reports that comply with agency and contract requirements
Must have the ability to obtain and record accurate information; create and maintain required records and/or databases
Must be a reliable team player with excellent customer service skills and the desire to provide client services while observing and maintaining agency policies and guidelines
Knowledge of all office equipment to include copier and computers
Excellent organizational as well as verbal and written communication skills
Positive attitude, proven ability to work successfully with diverse populations
Preferred
Associate degree or experience in the nonprofit field
Web-based computing experience
Company
Community Action Partnership of Strafford County
Community Action Partnership of Strafford County offers programs to improve economic stability and well-being for individuals and families.
Founded in 1965
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Leslie Craigen
Chief Financial Officer
Jamie Swan
Chief Program Officer
Recent News
NH Business Review
2025-11-09
NH Business Review
2025-03-01
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