Texas Parks and Wildlife Department · 13 hours ago
TPWD - Customer Service Representative I (Fee Collector)
Texas-AustinWork Locations
Full-time
Onsite
Entry Level
$3,336.53/mo - $3,336.53/mo
1+ years expTexas Parks and Wildlife Department is dedicated to managing and conserving Texas's natural and cultural resources while providing outdoor recreation opportunities. They are seeking a Customer Service Representative I to handle daily office operations, provide visitor services, and assist with revenue collection and accounting at McKinney Falls State Park.
Government Administration
Responsibilities
Perform entry-level to routine customer service work
Responsible for the daily office operations of McKinney Falls State Park
Conduct daily business operations in accordance with the Fiscal Control Policy
Perform visitor services to include computerized reservation and registration, issuing permits and licenses, collecting and accounting for revenue, completing appropriate documentation of revenue logs and answering telephones
Provide information to park visitors and the general public
Prepare reports and correspondence and process incoming and outgoing mail
Assist the Office Manager with the maintenance of an accurate inventory of concession items for retail sales and adequate supply of consumable office supplies, brochures, forms, information packets and other items for office use or public distribution
Operate and assist in the maintenance of computer and network systems
Work under general supervision, with limited latitude for the use of initiative and independent judgment
Perform additional duties as assigned
Comply with all Agency, Division and Branch rules, regulations and procedures
Qualification
Required
Graduation from High School or GED
One year of experience in areas such as general clerical, cash handling or customer service
Knowledge of general office procedures
Knowledge of administrative and clerical procedures
Knowledge of basic mathematics
Skill in using MS Word, Excel and Outlook
Skill in effective verbal and written communication
Skill in using standard office equipment
Skill in providing quality customer service in a courteous and professional manner
Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts
Skill in making sound judgment decisions based upon data available and in short time frames
Ability to accurately handle cash and account for revenue collected
Ability to utilize an automated camper registration
Ability to work independently with little or no supervision
Ability to work as a member of a team
Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities
Ability to work under stressful conditions
Ability to communicate and interact effectively with members of the public
Ability to respond to public inquiries in a timely manner
Ability to perform manual labor including, lifting supplies and materials up to 25 lbs
Ability to conduct work activities in accordance with TPWD safety program
Required to work in a high visitation park with overnight camping
Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays
Required to adjust to changing schedules
Hours may be reduced or extended as needed through primary peak season from March to September
Required to travel 5% with possible overnight stays
Must conform to TPWD dress and grooming standards, work rules and safety procedures
Non-smoking environment in State buildings and vehicles
Benefits
Generous paid time off
Group insurance
Retirement and pension
Frequent training and staff development opportunities
Longevity pay
Merit pay
Deferred compensation
Flexible benefit plans
401K/457 retirement plans
Direct deposit
Staggered work hours
Employee Assistance Program
Return-to-Work Program
Health insurance is available on the 1st of the following month after a 60-day waiting period
Company
Texas Parks and Wildlife Department
The mission of Texas Parks and Wildlife Department (TPWD) is to manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Craig Bonds
Chief Operating Officer
Cornell Richardson MBA, ASP
Chief Safety Officer
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