Hotel Equities · 16 hours ago
Front Office Manager Hotel Erwin, Venice Beach CA
Venice, CA, US
Full-time
Onsite
Mid, Senior Level
$71K/yr - $85K/yrHotel Erwin in Venice Beach, CA is seeking a Front Office Manager who brings both operational excellence and genuine hospitality to every shift. This role involves leading a team to ensure exceptional guest experiences and overseeing daily front office operations to maintain high service standards.
Hospitality
Responsibilities
Manage and lead the operations of the front desk/night audit to ensure an optimal level of service and hospitality is provided to the guests
Lead, train, and motivate a talented Front Desk team to deliver exceptional service every day
Oversee daily front office operations, ensuring smooth check-ins, check-outs, and guest satisfaction
Prepare department schedules in accordance with labor standards, forecasted occupancy and business needs
Revie and approve department's payroll
Be knowledgeable and helpful about the local area, the hotel and hotel services
Be an enthusiastic, helpful and positive member of the team
Be professional, responsible and mature in conduct and behavior
Partner with Housekeeping, Sales, and other departments to create a seamless guest journey
Resolve guest concerns promptly and efficiently with professionalism, empathy, and creativity
Participate in the recruitment process for the department by attracting, hiring, retaining and motivating all employees
Interview, hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate
Maintain open line of communications with each department
Respond positively to new ideas
Openly accept critical/developmental feedback
Be available to help other departments in emergency situations
Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook
Properly handle and account for keys
Perform other assignments as directed by the General Manger
Leads the Health and Safety Committee, Binder/Documentation
Be knowledgeable of policies regarding emergency procedures and security concerns Promote an accident prevention program to minimize liabilities and related expenses
Will be available to cover vacation days and time off requests
Identifies and records special billing instructions
Qualification
Required
High School diploma /Secondary qualification or equivalent
Proven experience as a Front Office Supervisor, Assistant Manager, or similar role in a full-service hotel environment
Strong leadership skills with a hands-on, service-first approach
Be self-motivated and use time wisely
Excellent communication, organization, and problem-solving abilities
Tech-savvy with hotel systems
A passion for hospitality and team development
Must be able to speak, read, write and understand the primary language(s) used in the workplace
Must be able to read and write to facilitate the communication process
Requires good communication skills, both verbal and written
Must possess basic computational ability
Must possess basic computer skills
Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems
Must be able to stand and exert well-paced mobility for up to 4 hours in length
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis
Must be able to lift up to 15 lbs occasionally
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
Vision occurs continuously with the most common visual functions being those of near vision and depth perception
Ability to spend extended lengths of time viewing a computer screen
Requires manual dexterity to use and operate all necessary equipment
Must have finger dexterity to be able to operate office equipment
Being passionate about people and service
Strong communication skills are essential when interacting with guests and employees
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc
Basic math skills are used frequently when handling cash or credit
Problem-solving, reasoning, motivating, and training abilities are often used
Have the ability to work a flexible schedule including nights, weekends and/or holidays
Preferred
Experience with Opera Cloud a plus
Benefits
Health, vision, and dental insurance
401(k)
Cell phone allowance
Paid Time-off, Sick Leave pay and Paid Holidays,
Same-day pay available
Employee Assistance Program
Career Growth Opportunities/ Manager Training Program
Reduced Room Rates throughout the portfolio
Third Party Perks (Movie Tickets, Attractions, Other)
Employee discount
Flexible spending account
Life insurance
Parental leave
Referral program
Discount programs for shopping, travel, tickets and more.
Access to our Talent team to help you reach your career growth goals.
Company
Hotel Equities
Hotel Equities is one of the top hotel development and management companies.
Founded in 1989
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$500MKey Investors
Virtua Partners
2025-05-01Acquired
2018-09-12Private Equity· $500M
Leadership Team
Frederick Cerrone
Founder and Chairman
Recent News
Seattle TechFlash
2025-06-07
2025-05-07
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