Novant Health · 5 hours ago
Financial Counselor - Radiation Oncology
Charlotte, NC
Full-time
Onsite
Mid Level
3+ years expNovant Health is a healthcare organization committed to providing remarkable care with compassion. They are seeking a Financial Counselor responsible for resolving billing and insurance concerns, conducting financial assessments, and assisting patients with financial aid options.
FitnessHealth CareHospitalMedical
Responsibilities
Responsible for resolving billing and insurance concerns for all acute care centers, ambulatory surgical centers, and clinics
Responsible for the review of the patient financial information and the communication with the patient, and/or responsible party, of any third-party reimbursement coverage and/or the portion due from the patient for healthcare services
Counselor will complete a social and financial assessment and appropriately refer patients who have no insurance coverage or qualify for financial assistance to a medical eligibility agency for potential assistance through Federal, State, or local healthcare programs
Responsible for the collection of payment or setting up payment plans prior to services being rendered, at time of admission, or during the discharge process
Qualification
Required
Pre-authorization experience required
Insurance verification experience required
Epic experience required
Education: High School Diploma or GED, required
Experience: 3 years of Registration, insurance verification, financial counseling, and patient accounting, required
1 year of Experience in hospital or healthcare setting, required
Licensure/Certification: NAHAM or HFMA certification within two years of hire, required
Additional Skills (required): Personality traits of patience, empathy and compassion
Excellent written and verbal communication skills required
Ability to speak clearly and concisely with a pleasant telephone voice
Must be able to function in a fast-paced environment
Willing to work and contribute in a team environment
Ability to balance and prioritize multiple tasks
Ability to work under pressure and in collaboration with a variety of individuals in various positions
Flexible to change
Listens effectively
Ability to navigate a computer while on telephone
Demonstrates advanced knowledge of Billing/Finance processes, practices and concepts, registration, insurance verification and benefits, managed care and government payors
Basic accounting
Knowledge of Medical terminology and/or Medical claims
Demonstrates ability in customer service problem resolution and relationship building
Must type 40 wpm minimum
Excellent analytical skills
Expected to become proficient in epic and legacy practice management systems with successful completion of all related competencies
Ability to drive/travel to multiple facilities/locations as needed
Preferred
Thorough knowledge of Federal and State laws as they apply to charity care, agency assistance, and debt collection preferred
EPIC software experience
Company
Novant Health
Novant Health is a four-state integrated network of physician clinics, outpatient centers and hospitals.
10001+ employees
H1B Sponsorship
Novant Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (13)
2023 (13)
2022 (10)
2021 (17)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Betsy Walsh
Senior Vice President Joint Partnerships
Andrea M. Areskog
Vice President, Corporate Strategy & Development
Recent News
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2025-10-21
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