Spartan Investment Group · 7 hours ago
Customer Service & Sales Representative
United States
Full-time
Remote
Entry, Mid Level
$18/hr - $22/hr
2+ years expSpartan Investment Group is focused on improving lives through value-add investments in self-storage and RV park projects. The Customer Service & Sales Representative is responsible for driving sales and revenue growth by converting leads into rentals and delivering exceptional customer service across the company's portfolio of self-storage facilities.
Real Estate
Responsibilities
Convert inbound and outbound leads into rentals, achieving or exceeding monthly and quarterly sales targets while maintaining 90%+ occupancy portfolio-wide
Maintain 80% enrollment in Protection Plans and Auto-Pay through effective sales pitches, education, and follow-up strategies
Deliver a professional, solution-oriented customer experience, resolving 95%+ of inquiries on first contact and maintaining a Google Review rating of 4.5+ stars with at least 70% of rentals leaving a review
Conduct timely follow-up calls to all unclosed inquiries, achieving 78% conversion from follow-up leads into rentals
Maintain complete and accurate CRM records for 100% of customer interactions, leads, and conversions, generating weekly pipeline and performance reports
Use StoreEase technology to monitor facilities, review access logs, and oversee security systems, achieving 100% compliance with safety and operational standards
Qualification
Required
2+ years of experience in sales, call center, or customer service roles
Proficiency with CRM systems' prior experience with StorEdge or VMOS a plus
High school diploma or equivalent required
Preferred
Prior experience in self-storage or property management preferred
College coursework in business or related field preferred
Benefits
Quarterly bonus opportunities.
Comprehensive benefits including 401k with company matching.
Company paid health, vision, dental, short-term disability, and life insurance.
Paid time off.
Company
Spartan Investment Group
Spartan Investment Group provides real estate investment opportunities primarily in the self-storage asset class.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Scott J. Lewis
Chief Executive Officer
Benjamin Lapidus
Partner, CFO
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