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Ricoh Australia · 4 hours ago

Customer Care Representative

Eastern Creek DC

Full-time

Onsite

New Grad, Entry Level

Ricoh Australia is a world-leading provider of workplace technology focused on improving work life through better user experiences and optimized workflows. They are seeking a Level 1 Customer Service Representative to be the first point of contact for customers, handling inquiries and resolving issues effectively to ensure customer satisfaction.

CommercialPrinting

Responsibilities

Respond to customer inquiries, concerns, and requests promptly and professionally via phone and email communication channels

Assist customers with product navigation, troubleshooting, and usage to ensure a seamless and satisfactory experience

Process/escalate customer request/orders, ensuring accuracy and compliance with company guidelines

Strive to achieve high levels of customer satisfaction and loyalty by actively listening to customers, empathizing with their concerns, and demonstrating a genuine commitment to resolving their issues

Identify customer issues and provide appropriate solutions utilising the company tools, adhering to established guidelines

Escalate complex or unresolved issues to the appropriate department or higher-level support agents when necessary

Develop a comprehensive understanding of our products and services to address customer inquiries accurately and offer relevant information and solutions

Maintain accurate and detailed records of customer interactions, inquiries, and resolutions notes using our customer relationship management (CRM) system

Adhere to company guidelines and standards for customer support, ensuring consistent delivery of exceptional service

Qualification

Customer service experienceCRM software experienceCommunication skillsProblem-solving abilitiesBasic computer proficiencyEmpathyHandle pressure

Required

Proven experience in customer service, preferably in a call center or support environment

Excellent communication skills, both verbal and written, with a friendly and professional demeanor

Strong problem-solving abilities and the ability to think quickly on your feet

Empathetic and patient attitude, with a focus on understanding and meeting customer needs

Basic computer proficiency and experience with CRM software or ticketing systems is advantageous

Flexibility to work in shifts, rostered between 8:00am and 8:00pm

Ability to handle high call volumes and maintain composure under pressure

Benefits

Paid Parental Leave

Purchased Leave Scheme

Participation in our RedE recognition program

Free income protection cover

Wellness program

Novated leasing

Company

Ricoh Australia

Ricoh Australia sells, leases, and services Ricoh branded multi-function printers, facsimile machines, laser printers, production printers. It is a sub-organization of Ricoh.

Founded in 1967

Ryde, New South Wales, AUS

501-1,000 employees

http://www.ricoh.com.au/

Funding

Current Stage

Late Stage