Axon · 10 hours ago
Sr. Software Technical Account Manager II
Seattle, Washington, United States
Full-time
Hybrid
Senior Level
$142K/yr - $227K/yr
7+ years expAxon is on a mission to Protect Life, focusing on critical safety and justice issues with their devices and cloud software. The Senior Technical Account Manager will serve as the primary technical leader for a strategic enterprise account, overseeing device lifecycle management, incident response, and driving process improvements to enhance customer experience and operational efficiency.
ElectronicsGovTechHardwareSoftware
Responsibilities
Serve as the technical trusted advisor and primary point of contact for a strategic Enterprise account
Achieve mastery of all Axon products, including body-worn cameras, Evidence.com, and Fusus
Own end-to-end device RMA: triage, vendor coordination, logistics, repair/replacement, tracking, and SLA adherence; continuously refine the workflow to scale with growth
Provide up to Tier-2 technical support; troubleshoot Wi Fi/cellular connectivity, mobile device management (MDM), syncing and upload issues; guide on site teams to resolution
Monitor fleet health and performance metrics, identify trends, and proactively propose engineering/product changes to reduce incidents
Drive cross functional initiatives with product, engineering, support, and operations to close feedback loops and prioritize improvements
Deliver regular business reviews, technical enablement, and operational guidance to external stakeholders to maximize platform value
Build and maintain runbooks, knowledge base articles, playbooks for RMA and common incidents, and training materials for customer and field teams
Lead pilots and rollout support for new firmware, hardware revisions, integrations, or configuration changes
Mentor and collaborate with other TAMs, support engineers, and field teams during high volume events
Develop relationships with key partners across Axon to solve problems and successfully deploy the Axon products
Champion a culture of technical excellence, accountability, and customer empathy
Qualification
Required
Bachelor's Degree or equivalent work experience
7+ years in technical account management or equivalent supporting hardware and software platforms at enterprise scale
Proven success managing enterprise relationships and complex technical projects
Strong technical aptitude in wireless networking; ability to diagnose and reproduce network-related device issues
Intermediate to advanced knowledge of cloud evidence management platforms, SaaS products, and enterprise IT systems
Ability to articulate at a technical level appropriate to the circumstance – i.e., for clients with varying levels of IT knowledge and skillset
Strong analytical mindset; comfortable making data-informed decisions and driving accountability through metrics
Excellent interpersonal skills with strong written and verbal communication skills
Comfortable working independently in a fast-paced, ambiguous environment
Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information
Preferred
Prior experience supporting retail or large distributed enterprise customers (retail experience a plus)
Experience with mobile device management (MDM), network monitoring tools, packet capture/analysis, and diagnostic tooling
Familiarity with evidence.com or digital evidence management systems
Certifications: CCNA or equivalent networking cert, CompTIA Network+/Security+, or similar
Benefits
Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices
Company
Axon
Axon provides electronic control devices to law enforcement and corrections agencies.
1001-5000 employees
H1B Sponsorship
Axon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (7)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-03-05Post Ipo Debt· $1.75B
2018-08-07Post Ipo Equity· $246M
2001-06-07IPO
Leadership Team
Jay Reitz
SVP Software Engineering
Anthony Baldoni
VP Strategic Initiatives
Recent News
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