Virio · 5 hours ago
Founding Account Manager
San Francisco, California, United States
Full-time
Onsite
Mid Level
$190K/yr - $280K/yrVirio is building an AI-powered B2B GTM stack and is seeking a Founding Account Manager to define and scale its customer success motion. The role involves managing high-value SaaS customer portfolios, building executive-level relationships, and ensuring customer satisfaction and ROI.
Computer Software
Responsibilities
Own a portfolio of high-value SaaS customers with ACVs ranging from $60K to $500K and above
Build trusted, executive-level relationships with founders, CMOs, CROs, and GTM leaders
Lead onboarding, adoption, and ongoing strategic engagement to drive clear customer value
Support renewals and expansions in close partnership with leadership
Act as the connective tissue between customers, Product, and GTM, surfacing insights that shape roadmap and positioning
Manage complex, fast-moving accounts without heavy process or hand-holding
Help refine and scale Virio’s Customer Success playbook as the company grows
Ensure customers see consistent progress, outcomes, and ROI
Qualification
Required
Experience managing complex B2B accounts across mid-market to enterprise segments
Strong, credible communication skills with the ability to engage senior executives
Comfortable operating effectively in fast-moving, lightly structured environments
Strategic understanding of B2B marketing and go-to-market fundamentals
Highly organized and detail-oriented with consistent follow-through
Bias toward action with strong ownership over outcomes
Prioritizes quality of execution and operating excellence over years of tenure
Takes initiative and moves forward without waiting for perfect process
Comfortable operating amid real startup chaos and pace
Calm, clear, and trusted in interactions with senior executives
Takes full ownership and accountability for outcomes
Driven by customer outcomes and long-term relationship building
Benefits
Competitive total compensation aligned to impact and ownership
Meaningful equity upside as part of the founding team, core to the operating philosophy for Virio
100 percent paid medical, dental, and vision insurance
401(k) plan
Monthly wellness and meals stipend ($1k)
Relocation support for San Francisco
Company-wide annual off-sites
Direct access to founders and leadership
High ownership, high trust, and fast career progression alongside world-class client partners
In-person culture with deep collaboration and shared standards
Company
Virio
Everyone wants to generate more leads for their B2B business, and we cracked the code.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase