Pella Corporation · 13 hours ago
ServiceNow Business Analyst
United States
Full-time
Remote
Mid, Senior Level
5+ years expPella Corporation is seeking a ServiceNow Business Analyst to join their IT team. The role involves acting as a liaison between business stakeholders and technical teams, focusing on enhancing the ServiceNow platform and ensuring solutions align with organizational goals.
LifestyleManufacturing
Responsibilities
Analyze & Gather Requirements- Partner with business units to understand needs and translate them into actionable requirements
Conduct workshops and interviews to define workflows and process improvements
Optimize ServiceNow- Identify opportunities to enhance ServiceNow modules (ITSM, HRSD, CSM, etc.)
Recommend and implement platform configurations and enhancements
Document & Communicate- Create clear documentation, including business requirements, process flows, and user stories
Serve as the communication bridge between developers, testers, and stakeholders
Test & Validate- Support user acceptance testing (UAT) and regression testing efforts
Ensure delivered solutions meet business expectations
Documentation, Testing & Support
Support user acceptance testing (UAT) and regression testing efforts
Create and maintain clear documentation, including business requirements, process flows, user stories, and test plans
Oversee user acceptance testing (UAT) and ensure solutions meet business expectations
Develop training materials and deliver user training sessions as needed
Qualification
Required
Bachelor's degree in Information Systems, Business Administration, or related field
5+ years of experience as a Business Analyst, with at least 3 years focused on ServiceNow preferred
Strong understanding of ServiceNow modules such as ITSM, CMDB, and Knowledge Management
Experience with Agile/Scrum methodologies
Demonstrated ability to lead strategic projects, influence stakeholders, and drive platform adoption
Excellent analytical, problem-solving, and communication skills
Experience with ServiceNow Performance Analytics and reporting tools
Preferred
ServiceNow certifications (CSA, CIS-BA)
Company
Pella Corporation
Pella Corporation is a privately held window and door manufacturing company.
10001+ employees
H1B Sponsorship
Pella Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (14)
2023 (15)
2022 (12)
2021 (8)
2020 (12)
Funding
Current Stage
Late StageLeadership Team
Emily Videtto
President and COO
Recent News
Corridor Business Journal
2025-11-21
Company data provided by crunchbase