AVAILA BANK · 7 hours ago
Interactive Teller Machine (ITM) Associate - Part-time, Summer
Ames,IA,US
Full-time, Part-time
Onsite
New Grad, Entry LevelAvaila Bank is committed to empowering individuals to achieve financial success. The ITM Associate position is responsible for providing exemplary customer service through interactive teller machines, assisting customers with financial transactions efficiently and conveniently.
BankingFinancial Services
Responsibilities
Provide exceptional customer service through quality conversations and assist customers with routine banking transactions through the virtual Interactive Teller Machine (ITM)
Research and resolve customer questions, inquiries, requests, and issues with empathy
Provide accurate information to customers based on product and service knowledge and understanding of the banking industry
Effectively analyze every situation and determine appropriate solutions and responses
Escalate customer concerns to the appropriate department(s)
Advocate the benefits of products and services to promote customer enthusiasm and engagement
Qualification
Required
High school diploma or equivalent required
Demonstrated proficiency in typing with speed and accuracy; basic keyboarding skills are required
Exceptional oral, written, and interpersonal communication skills with the ability to apply commonly understood knowledge to carry out instructions and instruct others, understand procedures, and write reports and correspondence
Understands computer and other equipment capabilities and limitations
Exceptional organizational and time management skills; ability to function well in a fast-paced environment
Must be able to multi-task in a busy environment
Maintain a complete understanding of regulatory and compliance policies and procedures
Must be able to work flexible hours and shifts
Preferred
Customer service or banking experience encouraged
Benefits
Medical, Dental & Vision Plans
Option for Health Savings Account (HSA)
Life Insurance (Company paid for employee)
401K and Employee Stock Ownership Plan (ESOP)
Company Paid Short & Long Term Disability Insurance
Flexible Spending Account (FSA) & Dependent Care
Eligibility for Tuition Assistance and Discounts
Employee Assistance Program (EAP)
Company
AVAILA BANK
Availa Bank provides 24/7 Electronic Banking & Financial Services to their clients.
Founded in 2015
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Amy Bocken, CPA
Chief Accounting Officer (CAO)
Jaclyn Mahler
Chief Financial and Operating Officer
Company data provided by crunchbase