Pet-Ag, Inc. · 1 day ago
Customer Service Supervisor
Hampshire, IL
Full-time
Onsite
Mid, Senior Level
$69K/yr - $104K/yr
3+ years expPBI-Gordon Companies, along with its subsidiaries, prioritizes people, pets, and the places they go. The Customer Service Supervisor is responsible for overseeing the International and Domestic Customer Service team, ensuring effective order processing for key accounts, and coordinating with various departments to meet company goals.
Animal FeedManufacturingPet
No H1B
Responsibilities
Supervises and works with domestic and international customer service representatives. That includes order entry, invoicing, export document preparation, credit requests, customer telemarketing and communications
Supervises the coordination of communications between sales, inventory planning and operations to ensure profitably meets product requirements and deadlines to our customer’s satisfaction
Reviews daily the outstanding order report and coordinates with the head of the Operations and Shipping Departments regarding the potential ship dates for all outstanding orders
Reviews product inventory levels and when in short supply determines order allocations
Challenges select customer fines and penalties. Provides back up documentation to challenge deductions taken due to short or late/early shipments. If credit is justified, complete request form and pass along for authorization and processing. Provides back-up documentation to challenge unjust deductions and disputes them in customer portals
Attends all pertinent Sales, Marketing, Production/Inventory Control, Operations and Logistics company meetings representing the customer service department
Aids customer service team in the resolution of customer issues and helps with customer coordination
Assists Customer Service manager with direct reports in creating annual goals and development plans. Provides performance feedback by creating mid-year and annual performance reviews as well as quarterly goal update meetings
Cross-trains Customer Service Team members and provides succession training. Training includes on-boarding new team members and successfully integrating them from the beginning with the PBI Culture, Mission, and Core Values
Aids in the direction and implementation of all telemarketing activities
Assists with domestic and international customer relations and communications
Other duties as assigned
Qualification
Required
3-5 years of proven experience in a customer service setting
Skills: advanced trouble-shooting and multi-tasking skills, ability to think strategically and lead, ability to analyze data to provide relevant, timely and accurate information that drives informed business decisions
Preferred
Associate or bachelor's degree preferred
Supervisor/Management experience preferred
Benefits
Employee Ownership (ESOP): Company-funded retirement contribution of approximately 18% of pay, plus 401(k)
Comprehensive benefits package: Medical, Dental, Vision, Life, Disability, FSA, and Pet Insurance
Generous paid time off, paid holidays, and parental leave
Fitness and tuition reimbursement programs
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance with Accidental Death & Dismemberment (AD&D)
Short- and Long-term Disability
Employee Assistance Program (EAP)
Flexible Spending Account (FSA)
Pet Insurance
Paid Holidays & Paid Time Off (PTO)
Employee Stock Ownership Plan (ESOP)
401(k) Retirement Savings Plan
Fitness Reimbursement
William Everett & Mary Ellen Mealman Scholarship Fund
Tuition Reimbursement
Parental Leave
Company
Pet-Ag, Inc.
PetAg, Inc. has been the leader in advancing the science of animal nutrition for over 80 years.
201-500 employees
Funding
Current Stage
Growth StageRecent News
2025-06-18
Company data provided by crunchbase