ABC Legal Services · 14 hours ago
Digital Exceptions Specialist
United States
Full-time
Remote
New Grad, Entry Level
$15/hr - $17/hrABC Legal Services is a national leader in service of process, with a focus on advancing technology and business processes. The Digital Exceptions Specialist role is responsible for detecting, triaging, and resolving digital work that falls out of standard processing, ensuring timely corrective actions are taken to maintain workflow efficiency.
LegalRisk Management
Responsibilities
Monitor alerts, queues, and aging work to identify stalled or at-risk items
Flag potential SLA risks early and escalate per defined thresholds
Maintain accurate visibility into exception status and backlog health
Categorize exceptions using defined taxonomies and workflows
Execute prescribed resolution steps, including internal fixes, resubmissions, and follow-ups
Partner with upstream or downstream teams to unblock work when required
Qualification
Required
Experience in digital operations, workflow processing, or exception handling environments
Strong attention to detail and comfort working in queue-based systems
Ability to follow structured processes while exercising sound judgment
Clear written communication for documentation and cross-team coordination
Preferred
Familiarity with ticketing, alerting, or workflow management tools
Experience working in SLA-driven or high-volume operational environments
Benefits
Health, Dental, Vision insurance
401(k) with company matching
Paid time off
7 Paid company holidays
4 Floating holidays per-year
Life Insurance and AD&D Insurance
Long Term Disability
Health Care Reimbursement Flexible Spending Account
Dependent Care Flexible Spending Account
EAP (Employee Assistance Program)
Pet Insurance
Company
ABC Legal Services
ABC Legal Services is a legal services company that provides managing compliance risk services.
Founded in 1974
201-500 employees
H1B Sponsorship
ABC Legal Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (4)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2025-08-14Acquired
Leadership Team
Steve Carrigan
Chairman and Chief Evangelist
Recent News
globallegalchronicle.com
2025-09-16
peprofessional.com
2025-08-21
Company data provided by crunchbase