PharmaCentra · 8 hours ago
Customer Support & Outreach Representative
United States
Full-time
Remote
Entry Level
2+ years expPharmaCentra LLC is a leading provider of customizable contact center solutions in the healthcare industry, seeking motivated individuals for a fully remote Customer Support & Outreach Representative position. The role involves delivering exceptional customer service, addressing inquiries, and conducting proactive outreach to healthcare professionals to enhance brand awareness and market education.
ConsultingHealth CarePharmaceuticalQuality AssuranceRisk Management
Responsibilities
Deliver responsive, white-glove service for inbound phone and email inquiries following company-approved scripts and FAQs
Ensure proper triage of safety-related calls and perform warm transfers to internal departments or third-party partners
Conduct proactive teledetailing outreach to HCPs, EMS agencies, school nurses, advocacy groups, and other identified targets
Drive brand awareness and market education through personalized detailing and follow-up engagement
Conduct follow-up as needed to ensure resolution and customer satisfaction
Log all interactions in the CRM for detailed reporting and insights
Perform additional duties as assigned
Qualification
Required
2-year college degree in a related field preferred
Two years of applicable experience preferred
Strong analytical and problem-solving abilities
Excellent communication and customer service skills
Attention to detail
Ability to multitask in a dynamic environment
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
Experience with CRM systems
Preferred
Experience in pharmaceutical detailing or high-end customer service is a plus
Benefits
Competitive pay and growth opportunities.
Fully remote with flexible scheduling.
DailyPay for instant wage access.
Company-provided equipment.
Comprehensive benefits (medical, dental, vision, disability, life insurance) after 90 days.
401(k) with company match.
Health, Dental, Vision, Supplemental Life Insurance, and other voluntary benefits;
Company-paid life insurance and short-term/long-term disability;
Paid Time Off (PTO) and holidays.
Company
PharmaCentra
PharmaCentra is a service offerings include programs designed to improve compliance through patient education via telephonic intervention.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Beth Holt
Chief Operating Officer
Kim Christmas
Vice President of Human Resources and Chief Communications Officer
Company data provided by crunchbase