Zayo Group · 10 hours ago
Field Technician III - Minneapolis, MN
Minneapolis, MN
Full-time
Onsite
Mid Level
$23.41/hr - $36/hr
4+ years expZayo Group is a provider of mission-critical bandwidth to impactful companies, and they are seeking a Field Technician III. The role involves troubleshooting and maintaining telecommunications equipment, performing installations, and ensuring network reliability.
Telecommunications
Responsibilities
Perform a variety of functions with moderate to severe complexity based on the need of their assigned geographic area. Operate under minimal to no supervision
Participate in or lead conference calls or meetings related to projects and processes
Perform a wide spectrum of complex assignments requiring alternative analysis, innovation, and judgement, while demonstrating excellent interpersonal skills
Perform installation and installation commissioning's, troubleshooting, and handling of optical transmission systems with guidance from leadership
Perform OTDR, Ethernet, BER, and SONET acceptance testing
Complete installation, decommissioning, and troubleshooting problems of network and customer services
Provide preliminary site surveys for building entrance construction requirements and equipment space availability
Responsible for preventable and demand maintenance of the network, critical infrastructure (commonly referred to as facilities), and materials management
Own understanding, learning, and executing our industry's 'best practice standards' for installation, maintenance, troubleshooting, and safekeeping of the network
Act as a subject matter expert in our systems and applications
Able to reasonably work within the company's systems and applications to complete work
Responsible for installation, labeling, cleaning, and testing of fiber optic patch cords
Sometimes assigned to outside plant network in a given market, including metro and long haul fibers
Proactively seek and identify potential network problems and report these issues before becoming service affecting events. This includes action to resolve issues identified during routine preventative maintenance conducted during defined timelines
Meet documented objectives and goals as business needs define
Write routine reports, fill out documentation such as site surveys and audit reports as well as effectively communicate with customers, management, peers, and contractors, as well as other members of the organization
Resolve problems involving several concrete variables in standardized situations as use deductive reasoning skills to improve the customer experience and network performance
Read and interpret documents such as OSHA/Company safety rules, MSDS, MOP's, process and procedure documents as well as vendor documentation related to equipment owned by the company
Inspect cabinets, buried cable, construction sites, and other facilities outdoor in various environments, weather conditions, temperatures, exposed to local flora and fauna
Effectively operate in both team and individual environments
Use written communication effectively with internal and external peers on a daily basis to work towards common goals. Resolve minor conflicts with industry peers, internal peers or customers without management intervention being necessary
Act as a coach, able to provide guidance to others, assign work, and evaluate the general team performance as well as determine root cause analysis
Participate in forums or cross-functional teams to contribute to the development of process or policy
Conduct a daily inspection of company issued vehicle to ensure it is in a safe operating condition
Follow all personal safety policies and procedures
Assist other employees with tasks as needed
Participate in on-call schedule rotation 24/7/365, dispatch, and overtime
Work occasional long shifts with overnight travel as necessary
Other duties as assigned
Qualification
Required
High school diploma or equivalent
Minimum of four (4) years of relatable experience
Basic telecom and/or industry safety training
Must be able to maintain eligibility to operate a company issued vehicle per our policy (no more than 2 moving violations within the past 3 years); this includes possession of a state-issued driver's license for the state in which you live
Ability to regularly lift and move objects weighing up to 50 pounds
Preferred
Completion of advanced telecom training, a plus
Benefits
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Generous paid time off policy including paid parental leave
Company
Zayo Group
For over 15 years, Zayo has been the driving force behind the world's most dynamic and forward-thinking enterprises, helping them pave the way to what's next.
1001-5000 employees
H1B Sponsorship
Zayo Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (3)
2023 (7)
2022 (4)
2021 (6)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Laura Littman
Chief of Staff to the CEO
Steve Smith
CEO
Recent News
Morningstar
2024-04-19
Company data provided by crunchbase