The Wilhite Law Firm · 15 hours ago
Intake Specialist - Bilingual
Denver,CO,US
Full-time
Onsite
Entry, Mid Level
$49K/yr - $58K/yr
2+ years expThe Wilhite Law Firm is a top-tier award-winning personal injury law firm seeking an Intake Specialist - Bilingual. The role involves being the initial point of contact for clients, assessing potential cases, and managing case details while ensuring accurate record-keeping.
Law Enforcement
Responsibilities
Initial point of contact for clients by phone, text, and email
Establish immediate rapport and assess potential cases, determining whether to move forward
Promptly update case details in our systems (e.g., Filevine and Lead Docket) to ensure accurate, timely record-keeping
Gather and review documents, photos, and other pertinent case information to support the legal team’s review
Send and manage contingent fee agreements and client releases using our electronic platforms
Issue decline letters within one day for non-viable cases
Office – onsite role
Shift Hours are Monday thru Friday 9am – 6pm
Qualification
Required
Minimum of 2 years as an Intake Specialist or in a related role at a personal injury law firm
Bilingual fluency in Spanish and English
Exceptional communication skills, both verbal and written, with the ability to handle sensitive information discreetly
Strong organizational skills with keen attention to detail and the ability to multitask in a fast-paced environment
Comfortable working independently and as part of a supportive team
Preferred
Conveys confidence and empathy with potential clients
Experience with Microsoft Office; familiarity with Lead Docket and Filevine is a plus
Benefits
Comprehensive benefit package
Medical, dental, and vision
Paid Time Off (PTO)
401k with match
Pet-friendly campus
Company
The Wilhite Law Firm
Since 1977, The Wilhite Law Firm has been unwavering in its commitment to supporting accident victims and their families through the challenging journey of recovering from serious personal injuries.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Karl Schroeder
Chief Financial Officer
David Miller
Managing Partner at Wilhite & Miller Law Firm
Company data provided by crunchbase