PTSolutions · 6 hours ago
Customer Service Representative
Itasca, IL
Full-time
Onsite
Entry, Mid Level
2+ years expPTSolutions is the leading supplier of industrial tools in the Midwest and one of the Top 100 distributors in the United States. They are looking to add Customer Service Representatives who will act as a liaison between external and internal parties, providing product information and resolving issues with accuracy and efficiency.
Customer ServiceField SupportInformation TechnologyWarehousing
Responsibilities
Process customer orders, changes, and returns according to established department policies and procedures
Provide timely and accurate information to customers when requests for order status updates and additional product knowledge are received
Display a thorough understanding of the products we sell in order to accurately respond to requests for quotes & product information via phone & email
Handle customer issues, provide appropriate solutions and alternatives within the order/ship/delivery time limits, and follow up to ensure resolution
Partner with the sales team and other internal teams to meet & exceed our customers' service expectations
Develop customer relationships, inform customers of current sales and marketing programs, and effectively close the sales opportunities that are identified
Other duties as assigned
Qualification
Required
Excellent communication skills including verbal, written, and interpersonal are required
Proficient use of Windows computer and Microsoft Outlook, Excel, and Teams
Strong problem solving and deductive reasoning skills
Customer-centric attitude and a desire to grow with & contribute to customer-focused company
Must have the ability to establish rapport and build demand over the phone
Ability to multi-task, prioritize, and manage time effectively
Ability to work with cross-functional teams to achieve company goals
Preferred
2+ years of experience in Customer Service
Knowledge of cutting tools
Benefits
Paid Holidays, Paid Vacation, and Attendance Awards
Competitive Pay with Overtime eligibility
Growth opportunity locally & nationally (we promote from within!)
Tuition Reimbursement
401(k) with Company Match
PPO Medical, Vision, and Company Paid Dental
Company Paid Short Term Disability, Long Term Disability, Life Insurance, EAP
Voluntary Employee/Spouse/Child Life Insurance; Accident, Hospital Indemnity, Critical Illness Insurance
Company
PTSolutions
Ptsolutions offers tooling, warehousing, and distribution services for the manufacturing customers.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
D
Dan Kahn
Founder
Company data provided by crunchbase