Avelo Airlines · 10 hours ago
Coordinator, Mission Support - PT
Houston, TX
Part-time
Onsite
Entry Level
1+ years expAvelo Airlines is America’s first new airline in nearly 15 years, focused on affordable and reliable air travel. The Coordinator, Mission Support provides real-time operational and administrative support across the Airports & Customer Support organization, ensuring effective communication and issue resolution during operations.
AerospaceAir TransportationPublic TransportationTravel
Responsibilities
Provide real-time support to Airport Operations, Customer Support Center Crewmembers, and Special Charter Missions
Serve as a Customer advocate within the OCC by ensuring timely, transparent, and accurate communications to Customers during irregular operations (IRROPS)
Make operational decisions on Customer handling and compensation, balancing Customer needs with operational realities
Monitor system performance and escalate issues to leadership as needed
Coordinate the flow of information between stations, the Customer Support Center, Charters, and other departments within the OCC
Support the planning and execution of Special Charter Missions, including logistics coordination, documentation, and Crewmember support
Maintain operational logs, reports, and dashboards to track performance, irregular operations, and key initiatives
Assist in the execution and updates of the Airports Support & Customer Operations Playbook and Special Missions procedures
Provide administrative and logistical support to Mission Support leadership, including preparing reports, summaries, and communications
Participate in post-IROPS and post-Mission debriefs, ensuring lessons learned are documented and action items are tracked
Contribute to continuous improvement efforts by identifying inefficiencies and recommending process enhancements
Qualification
Required
High School diploma or equivalent required; Bachelor's degree in aviation management, business, or related field preferred
1–3 years of airline operations, customer support, or related experience
Strong organizational and communication skills, with the ability to manage multiple tasks simultaneously
Proficient in Microsoft Office Suite and collaborative platforms such as Smartsheet or Microsoft Teams
Ability to analyze data, prepare reports, and communicate findings clearly
Flexible and able to work in a 24/7 operational environment, including nights, weekends, and holidays as needed
Preferred
Previous experience in an airline Operations Control Center, Airport Operations, or Special Missions preferred
Ability to remain calm, professional, and solution-focused in a fast-paced, high-stress environment
Strong focus on Customer advocacy during irregular operations while maintaining balance with operational requirements
Demonstrated commitment to enhancing both Customer experience and Crewmember support
Company
Avelo Airlines
Avelo Airlines is an aviation company that offers an affordable, convenient, and caring travel experience.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$175.15MKey Investors
Morgan Stanley Tactical Value
2025-01-16Series Unknown· $8.15M
2022-01-06Series B· $42M
2020-01-01Series A· $125M
Leadership Team
Andrew Levy
Chairman & CEO
Recent News
Morningstar.com
2026-01-20
2026-01-20
2026-01-20
Company data provided by crunchbase