NRG Energy · 15 hours ago
Technical Support Specialist - Remote
United States
Full-time
Remote
New Grad, Entry Level
$17/hr - $20.25/hrNRG Energy, through its subsidiary Vivint Smart Home, is dedicated to redefining the home experience with intelligent products and services. The Technical Support Specialist will complete a comprehensive training program to deliver exceptional customer service and technical support, ensuring a high level of customer satisfaction and problem resolution.
EnergySolarWind Energy
Responsibilities
Confidently field customer calls and troubleshoot advanced equipment issues with high level of customer experience
Accurately document and update records in required information systems
Deescalate customers and find resolution for complex issues
Earn commissions through generating customer referrals and offering promotions, products, and services for our Partner Insurance Agency, Solar and NRG
Qualification
Required
Must be at least 18 years of age
Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)
Cannot be located in CA, CT, DC, ME, or WA
Be able to type a minimum of 40 wpm
Work-from-home employees cannot be the primary caregivers for children, other people, or pets while on shift
Have a quiet and private location from which to work
Must be able to provide your own equipment. This entails: A computer (laptop or desktop) no older than 5-7 years
Computer must run Windows 10 or higher
Computer must have at least 8 GB RAM, 16 GB recommended
Computer must have a webcam
A USB wired headset equipped with a microphone
Must have reliable internet: 50 MBPS download and 25 MBPS upload speeds
Must have a wired internet connection
A second monitor is strongly recommended if a laptop is being used
An external mouse (if using a laptop)
Preferred
A predisposition to think outside of the box and find customized solutions
Ability to thrive in a high-volume contact center
A sense of success and value from solving customer concerns
A high degree of resiliency and 'bounce-back' due to escalated customers
Passion for helping others; going above and beyond for customers and teammates
Excellent communication (both verbal and written) and relationship-building skills
Ability to multitask with ease, effectively prioritize tasks and be a self-starter
Demonstrated tech-savviness, Prior technical exposure, or interest
Confident and prepared to initiate promotional and product upgrade conversations with customers; previous sales experience is a plus
Ability to maintain a high level of confidentiality
Innate desire to learn and develop
Benefits
Free daily lunch and drinks on site
Paid holidays and flexible paid time away
Employee/Friends/Family Discounts
Onsite health clinic, gym, gaming tables
Medical/dental/vision/life coverage & 24/7 Medical Hotline
401(k) + Employer Match
Employee Resource Groups
Company
NRG Energy
NRG Energy is an integrated power generation and supply firm that offers offsite solar, wind power, and smart grid retail services.
Founded in 1989
10001+ employees
H1B Sponsorship
NRG Energy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (19)
2023 (25)
2022 (14)
2021 (9)
2020 (25)
Funding
Current Stage
Public CompanyTotal Funding
$6.99BKey Investors
Public Utility Commission of Texas
2025-09-24Post Ipo Debt· $4.9B
2025-08-04Post Ipo Debt· $216M
2024-10-16Post Ipo Debt· $1.88B
Leadership Team
Lawrence S Coben
President, CEO and Chair of the Board
Anne C Schaumburg
Lead Independent Director
Recent News
2026-02-02
Power Technology
2026-02-02
Company data provided by crunchbase