University of Iowa Research · 1 day ago
IT Support Consultant - Deployment Technician
Iowa City, Iowa, United States
Full-time
Onsite
Entry, Mid Level
$46K/yr - $97K/yr
1+ years expUniversity of Iowa Research is seeking an IT Support Consultant - Deployment Technician to provide configuration, installation, and support of desktop and printer hardware in an enterprise IT environment. The role involves analyzing IT system needs, planning and documenting configurations, and assisting with project implementations while ensuring adherence to standards and best practices.
Research
No H1B
Responsibilities
Analyzes IT system needs in clinical, critical care, research and departmental spaces and determines appropriate solution to satisfy needs
Plans, installs, and documents complex IT system configurations
Develops the understanding of institutional knowledge to reflect customer needs within solution planning and implementation
Installs, configures, and maintains hardware and software solutions to continually improve operational performance
Assists with the implementation of approved projects, providing project support and services
Performs advanced analysis and problem resolution with a wide range of hardware and software, including connectivity, security and policy compliance impacting customers across multiple geographical locations
Defines, documents, shares, and continually improves solutions and workflows
Evaluates new desktop hardware and software for possible inclusion in set of supported products
Provides one-on-one guidance and consultation to users
Communicates the value of adhering to standards for hardware, software, and other IT services to customers and peers
Participates in opportunities to improve workflows, processes, and standards, to promote greater value for our customers
Provides both verbal and documented training to customers and peer technicians
Creates and continually improves implementation and operational support documentation for provided services, used to train customers and peer technicians
Defines, documents, and implements procedures for complex software/hardware installation and configuration processes
Maintains accurate inventory management records
Accurately documents all performed work within a service management tracking system
Develops customer self-help guides for commonly encountered service interruptions
Participates with management regarding the support of current and future state operations, which may include interviewing and evaluating candidates when vacancies in unit staff occur as required
Leads small projects and/or one or more phases of larger projects, as required
Provides functional oversight for temporary or consultant staff on projects
Travels to customer sites as needed to configure, install, and support client hardware, software, and peripheral equipment
Qualification
Required
Bachelor's degree in a related field or an equivalent combination of education and related experience
1-3 years supporting workstations running Windows 10/11 and Microsoft 365
Professional experience working with desktop hardware and software in a centrally managed workstation environment
Demonstrated understanding of wired and wireless networking and security concepts
Excellent oral and written communication skills to communicate effectively with a varied population of technical and non-technical individuals
Demonstrated ability to work in a team-based setting where consultation, flexibility, collaboration, and cooperation are essential
Ability to move and install IT equipment
Preferred
Extensive interpersonal skills with the ability to disarm escalated situations with all levels of personnel
Experience with ITSM techniques, ITIL frameworks and /or LEAN principles
Experience with technical process documentation intended for both IT professionals and non-technical customers
Experience working in a fast-paced environment that requires excellent time management skills and flexibility to balance workload
Experience supporting Mac OS
Experience Supporting a wide array of connected peripheral equipment and printers in an enterprise environment
Experience working in a health care or health industry environment
Benefits
24 days of paid vacation per year to start
Paid sick leave
Company
University of Iowa Research
The Office of the Vice President for Research is committed to forging new frontiers of discovery by providing resources and support to researchers and innovators at the University of Iowa, to promote a culture of creativity that enriches the campus, the state, and the world.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase